Gitane A

Healthcare operations professional with 10+ years of experience in clinical and medical office settings, including front desk operations, patient registration, patient experience, Epic Revenue Cycle applications, employee training, workflow support, and new center launch activities. Experienced in developing training curriculum, mentoring staff, supporting insurance authorization requests, monitoring workqueues, and resolving patient and operational issues. Known for clear communication, organization, critical thinking, and a strong commitment to efficient workflows and exceptional service.

Front Desk Concierge Educator at AdventHealth Primary Care+ (2023-01 – 2026-07)

• Supported clinic operations as a front desk concierge and service-line expert, providing center support during visits and roundings and helping address operational questions and concerns.
• Provided Wave 1 and Wave 2 Epic Go-Live support and educated users on Epic Revenue Cycle applications and complementary applications.
• Developed training curriculum and schedules for new employees; provided on-the-job training, post-training mentorship, and concierge liaison support.
• Organized concierge files and documentation on the company network drive and supported consistent access to operational resources.
• Resolved patient questions and concerns using critical thinking and service-focused communication to support a positive patient experience.
• Completed insurance payer authorization requests and entered CPT and diagnosis codes using ZKeep, Availity, and related systems.
• Monitored Accounts Receivable Management workqueues and routine reports, including Charge Review and Patient Registration Errors, to support accurate workflows.
• Collaborated with managers and directors to coordinate quarterly education meetings for Front Desk Concierges.
• Supported new center openings by helping prepare and set up clinic operations.

Front Desk Concierge at AdventHealth Primary Care+ (2020-06 – 2022-12)

• Supported daily front desk and patient access operations while providing a high-quality patient experience.
• Handled telephone inquiries and patient concerns, balancing multiple priorities while working toward prompt and accurate resolution.
• Collected and verified demographic, employment, insurance, and medical information from patients and guarantors to support accurate registration.
• Processed release-of-information requests for patients, referring offices, medical facilities, attorneys, and insurance companies.

Patient Registration Coordinator Float / Mentor at AdventHealth Centra Care (2016-02 – 2020-06)

• Supported patient registration and front desk operations across multiple AdventHealth Centra Care locations in Orange, Osceola, Seminole, and Lake counties.
• Mentored new employees after completion of corporate training, reinforcing registration workflows, customer service expectations, and operational procedures.
• Answered telephone inquiries and resolved patient questions and concerns while managing multiple front desk responsibilities.

Photographer / Sales Associate at DigiPhoto Entertainment Imaging (2012-03 – 2016-02)

• Captured, processed, and sold digital and physical photographs while delivering attentive customer service.
• Managed customer interactions and sales activities in a fast-paced guest environment.

Bachelor of Science in Health Sciences – Seminole State College (2021-12)

Certificate of Completion in Frontline Manager Leadership Program – University of Denver (2025-04)

Associate of Arts in General Studies – Valencia College (2011-12)