Project and Program Management Professional
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Despite any title I’ve held, first and foremost, I am a technologist with a passion for managing the product development lifecycle and leading delivery.
I possess a strong “get stuff
Done” attitude while maintaining focus on both the destination and the journey and guiding teams along the path.
20 years of project and program management experience in technical software and product development and, most recently, organizational strategic management, including:
Nutrafol 2022 – 2023
Translate C-suite vision into actionable initiatives, delivering strategic value organization-wide
Objective: Increase Strategic Roadmap Project Delivery Rate (PDR)
Key Result: ↑60% PDR (Q3FY22 - Q3FY23)
Key Results: ↓2% CAC, ↑3% LTV (Q3FY22 - Q3FY23)
‣ Created and led the Project Management Office (PMO) at Nutrafol, supervising and fostering the growth of a PMO team of program leaders while providing mentorship to non-PMO project managers throughout the organization
‣ Collaborated closely with executive leadership to clearly communicate organizational goals, define success metrics, and ensure alignment with the strategic roadmap, while working in concert with vertical senior management to identify and implement initiatives crucial for achieving organizational objectives
‣ Gained deep understanding of multiple organizational P&Ls, specifically within engineering, marketing, finance, and operations to enhance alignment of strategic outcomes and to foster superior planning relationships
‣ As an individual contributor, led projects in the technology domain, including
ERP selection and implementation, digital product/storefront, and mobile application development
County of Santa Clara 2020 - 2022
IT Program Manager – Org Strategy, Office of the CIO
Owned the governance and execution of the CIO's 3-year strategic initiative portfolio
Objective: Increase Strategic Roadmap Project Delivery Rate (PDR)
Objective: Reduce Ongoing Process Overhead
Key Results: ↓60% Quarterly Planning Cycle Time (Q4CY20 - Q2CY22)
‣ Championed the development and execution of the CIO's 3-year strategic initiative portfolio, driving forward-thinking IT strategies
‣ Maintained comprehensive accountability for portfolio and program development,
effectively facilitating the planning and delivery of operational excellence and service delivery initiatives across 23 distinct internal value streams
‣ Consistently ensured alignment with broader County strategic objectives,
promoting program outcomes internally and externally for increased stakeholder engagement and transparency
‣ As an individual contributor, initiated and led value-stream mapping (ITIL) and related transformation efforts and process (re)design, especially in the project intake and project post-closure evaluation spaces
First Street Foundation 2019 – 2020
Director, Project Management
‣ Owned strategic leadership for the product, program, and project functions in our organization
‣ Implemented quarterly Objective and Key Results (OKR) practice across the organization to maintain alignment between roadmap activities and organization vision
Etsy 2018 – 2019
Staff Technical Project Manager / Agile Coach
‣ Lead Technical Project Manager for Etsy’s Google Cloud Platform migration, supporting Machine Learning, Data Science, and
Data Tools teams and overall GCP program
‣ Led a cross-functional team at Etsy to overhaul and implement Etsy’s organization-wide Product Development Culture (PDC),
aligning it more closely with Agile, Lean, and Design Thinking principles
TapInfluence 2017 – 2018
Director, BizOps
‣ Partnered with executive leadership to define, instrument, and monitor departmental performance KPIs, implemented the OKR framework, identified process bottlenecks, increased team velocity, and promoted visibility and accountability
‣ Collaborated with other teams (Product, Engineering, Marketing, Sales, Finance, Customer Success) to systemize, automate,
and improve efficiencies of organization-wide, cross-functional business operations tools and reporting capabilities
Education ...
Post-graduate Certificate Strategy and Strategic Management
Masters – Business Administration (MBA) Leadership and Innovation
Bachelor of Science (BS) Premedical Studies
Certified Scrum Master (CSM) 2010 | Certified Scrum Product Owner (CSPO) 2016 | Certified Agile Leader (CAL I) 2022
PMI-PMP 1999 | PMI-ACP 2020 | PMI-DASSM 2021
ITIL V2 2002 | ITIL 4 Foundation 2020
International Association for Six Sigma Certification (IASSC)
