Gloria Perez

Proficient in written and verbal communication with knowledge of medical terminology in professional settings. Advanced ability using Excel, Microsoft, Powerpoint, Salesforce, and POS systems with competency in comprehensive Patient Care Documentation. Strong work ethic with reliability, multitasking abilities, punctuality, and ability to work under pressure.

Keyholder at Nordstrom Rack (2024-05 – Present)

• Manage and delegate tasks to employees
• Restock and organize sales floor
• Review and process cash room abilities

Keyholder at Village Shoes Fresno (2022-07 – 2023-08)

• Manage open and closing store procedures
• Counting end of day's sales and inputting data to Excel
• Updating inventory in POS syst

Customer Experience Coordinator at TJX Companies (2021-05 – 2022-07)

• Trained and mentored associates on front end procedures
• Address customer concerns in prompt manner
• Effective communication with Management and fellow associates

Guest Service Representative at Digital Media Academy (2018-05 – 2020-03)

• Responded to phone calls and emails from multiple clients
• Registered new clients' information and collect payments via Salesforce
• Instill standard practices, policies, and procedures

Associates in Science in Biology – State Center Community College, Fresno City College (2017-08 – 2022-05)

Emergency Medical Technician - Basic Program – Madera Unified School District, Madera Adult School (2023-08 – 2023-12)