Godwin Afrifa

Operations and data professional with experience in machine operation, warehouse support, and analytical reporting. Handles inventory records, shipping accuracy, safety compliance, and dashboard tracking to support efficient workflows, reduce errors, and keep production and distribution work organized.

DATA CENTER TECHNICIAN - National Technology LLC - Columbus, OH, Ghana

(2026-02)

• Assisted with planning and implementation of projects related to data centers such as cabling upgrades or system migrations.
• Supported National Technology LLC data center operations with server rack installations.
• Replaced failed hardware components in National Technology LLC data center systems.
• Upgraded internal system components, CPUs, memory, hard drives and network cables.
• Conducted routine maintenance activities on servers, storage systems, networking equipment and other components located in the Data Center.
• Updated inventory records in warehouse system for safety products and bulk materials.
• Staged orders and replenished stock across storage zones and pick lines.
• Followed company safety procedures for handling PPE and warehouse materials.
• Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.

MACHINE OPERATOR - Worthing Gas Company

(2025-01)

• Operated and monitored industrial gas production machinery, ensuring safety and operational efficiency.
• Perform routine inspections, troubleshooting, and preventive maintenance on equipment.
• Maintained production logs, ensuring compliance with safety and quality standards to uphold operational integrity.
• Supported team productivity by facilitating continuous workflow and reducing downtime.

CHAT SUPPORT REPRESENTATIVE - TurboTax

(2024-01 - 2025-02)

• Assisted TurboTax customers through live chat with tax filing questions.
• Guided users through federal and state return entry in TurboTax software.
• Explained refund status, payment options, and filing deadlines to customers.
• Resolved account access issues using TurboTax support systems and verification steps.
• Reviewed customer messages for tax document errors and missing information.
• Documented chat cases in Intuit records and updated support notes.

RESIDENTIAL SALES SPECIALIST - Charter / Spectrum

(2023-04)

• Exceeded sales targets through tailored digital solutions that addressed client needs.
• Presented product demos and analyzed market trends to inform strategic sales initiatives.

Level 4 Diploma - Computing with Business Management - IPMC College of Technology, Ghana (2019-01)

Bachelor of Information Technology - Information Technology - University Of Ghana, Accra - Ghana