Haritha G

Data Center Technician with 3 years of hands-on experience in server rack installations, hardware break-fix, network troubleshooting, and operational incident response across 24/7 production environments. Takes full ownership of technical issues, engages the right teams to drive resolution, and solves problems at their root by stepping back to understand the broader context. Proven primary contact for engineers, software developers, vendors, and contractors.

Experienced in on-call duties, change management, process improvement documentation, and training new team members.

Data Center Technician at AWS (2026-06 – Present)

• Perform server rack installations and hardware break-fix on various components at an AWS hardware recycling operations center; receive, sort, scan, and route retired server hardware from data centers across the US.
• Respond to operational incidents that impact service availability; take ownership of technical issues, engage cross-functional teams to drive resolution, and escalate to senior technicians and management as required.
• Serve as a primary contact point for internal and external stakeholders including engineers, software developers, vendors, and contractors; coordinate hardware activities and communicate status updates clearly under pressure.
• Perform on-call duties and participate in scheduled maintenance and change management activities across day and night shifts including weekends and holidays; travel between data center locations as required by business needs.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues; help train and onboard new team members on hardware procedures, escalation workflows, and safety protocols.

Data Center Operations Technician at Citi Bank (2025-03 – 2026-06)

• Performed server rack installations, hardware break-fix (CPU, memory, PSU, NIC, PCIe), and component-level diagnostics on production systems, maintaining high availability in a 24/7 environment.
• Troubleshot network issues including Layer 1/2 troubleshooting, structured cabling (copper and fiber), SFP/QSFP transceiver installation, and patch panel configurations; understand network design and protocols including VLANs, TCP/IP, and DNS.
• Maintained service level agreements through proactive issue detection and reporting; managed 20-30+ incidents per week via ServiceNow and monitored infrastructure health using AWS CloudWatch and DCIM tools to prevent service disruption.
• Contributed to documentation, runbook updates, and process improvement initiatives; participated in change management and on-call duties across day and night shifts.

Infrastructure & Data Operations Analyst at IBM (2023-05 – 2023-11)

• Performed hardware break-fix and component-level inspections on enterprise servers, coordinating replacements to restore production availability with minimal downtime.
• Assisted in server rack assembly, structured cable management (copper and fiber), and equipment staging during infrastructure expansion per power distribution and cooling standards.
• Diagnosed Layer 1/2/3 network issues; onboarded and mentored new team members on monitoring tools, incident workflows, and documentation standards.

Infrastructure Operations Intern at IBM (2022-03 – 2023-05)

• Gained hands-on experience with server rack installation, component replacement (CPU, RAM, storage, PSU), and physical hardware inspections on enterprise servers.
• Supported 24/7 data center operations by monitoring system health, responding to alerts, and maintaining audit-ready documentation of procedures and resolutions in Confluence.

M.S. in Data Science – University of North Texas (2025-12)

B.Tech in Computer Science – Rajiv Gandhi University of Knowledge Technologies (2023-05)