Goober Writer

Senior Technical Writer with 9+ years of experience producing clear, developer-facing documentation for SaaS and cloud software products. Specializes in distilling complex technical and UX requirements into procedure-based feature docs, narrative guides, API and SDK references, release notes, and knowledge base content. CPTC-credentialed (Society for Technical Communication), MBA, and currently completing the IBM Full Stack Cloud Developer certificate.

Recognized for owning documentation from kickoff to publication, partnering effectively with product, engineering, and UX, and adopting modern AI writing assistants to ship higher-quality content faster.

Technical Writer III at Trimble (2022-09 – 2023-04)

Originally engaged through a recruiting agency, then converted to full-time employee in June 2023.

• Partner with product managers and developers to plan documentation updates for software releases, owning content from kickoff through publication.
• Write and maintain help articles, release notes, installation guides, and troubleshooting content that support customer self-service and reduce support escalations.
• Keep knowledge base articles current, well-tagged, and easy to search, ensuring users can find answers quickly across a growing product surface.
• Translate technical and UX requirements from engineering and design into clear, procedure-based documentation suitable for both new and experienced users.
• Adopt AI writing assistants (Microsoft Copilot, Google Gemini) into daily workflow to accelerate research, drafting, and review while maintaining accuracy and editorial voice.

Technical Writer III at Trimble (2023-06 – Present)

• Partner with product managers and developers to plan documentation updates for software releases, owning content from kickoff through publication.
• Write and maintain help articles, release notes, installation guides, and troubleshooting content that support customer self-service and reduce support escalations.
• Keep knowledge base articles current, well-tagged, and easy to search, ensuring users can find answers quickly across a growing product surface.
• Translate technical and UX requirements from engineering and design into clear, procedure-based documentation suitable for both new and experienced users.
• Adopt AI writing assistants (Microsoft Copilot, Google Gemini) into daily workflow to accelerate research, drafting, and review while maintaining accuracy and editorial voice.

Technical Writer (Contract) at ClearPath (2024-09 – 2025-04)

Hours fluctuated between full-time and part-time commitment based on project needs.

• Migrated scattered content from wikis and PDFs into a structured, searchable knowledge base, consolidating fragmented sources into a single source of truth.
• Updated release notes and user guides to reflect ongoing system changes, ensuring documentation kept pace with product evolution.
• Improved information architecture and tagging to support faster content discovery for end users and internal teams.

Technical Writer (Part-Time Contract) at Razor Talent (2022-01 – 2023-08)

• Documented SaaS data migration processes, capturing technical workflows in clear procedural format for engineering and operations teams.
• Maintained an internal CMS, organizing content for better access and discoverability across distributed teams.
• Helped design dashboards and authored how-to guides that supported product adoption and self-service training.

Technical Writer (Contract) at Randstad (2021-06 – 2022-03)

• Managed a central knowledge system for support and training teams, improving consistency and accessibility of reference materials.
• Interviewed subject matter experts to capture institutional knowledge and improve documentation quality and depth.

Technical Writer (Part-Time Contract) at Apex Systems (2021-07 – 2021-12)

• Updated documentation using user stories and flowcharts to align content with product behavior.
• Created visual content and short instructional videos to explain UI changes for end users.

Technical Writer (Contract) at TrainingPros (2019-06 – 2019-12)

• Managed CMS content for training and technical support teams, ensuring accuracy and consistency across materials.
• Reviewed manuals and job aids for accuracy, completeness, and alignment with current product behavior.

Technical Writer at Upwork (Freelance) (2016-11 – 2021-09)

• Created onboarding guides, training materials, and style guides for clients across SaaS and technical product teams.
• Built editorial standards and reusable content frameworks that supported repeat engagements and long-term client relationships.

Master of Business Administration in MBA – Northcentral University

Bachelor of Science in Public Health – University of South Florida