Technical Writer III at Trimble (2022-09 – 2023-04)
Originally engaged through a recruiting agency, then converted to full-time employee in June 2023.
- Partner with product managers and developers to plan documentation updates for software releases, owning content from kickoff through publication.
- Write and maintain help articles, release notes, installation guides, and troubleshooting content that support customer self-service and reduce support escalations.
- Keep knowledge base articles current, well-tagged, and easy to search, ensuring users can find answers quickly across a growing product surface.
- Translate technical and UX requirements from engineering and design into clear, procedure-based documentation suitable for both new and experienced users.
- Adopt AI writing assistants (Microsoft Copilot, Google Gemini) into daily workflow to accelerate research, drafting, and review while maintaining accuracy and editorial voice.
Technical Writer III at Trimble (2023-06 – Present)
- Partner with product managers and developers to plan documentation updates for software releases, owning content from kickoff through publication.
- Write and maintain help articles, release notes, installation guides, and troubleshooting content that support customer self-service and reduce support escalations.
- Keep knowledge base articles current, well-tagged, and easy to search, ensuring users can find answers quickly across a growing product surface.
- Translate technical and UX requirements from engineering and design into clear, procedure-based documentation suitable for both new and experienced users.
- Adopt AI writing assistants (Microsoft Copilot, Google Gemini) into daily workflow to accelerate research, drafting, and review while maintaining accuracy and editorial voice.
Technical Writer (Contract) at ClearPath (2024-09 – 2025-04)
Hours fluctuated between full-time and part-time commitment based on project needs.
- Migrated scattered content from wikis and PDFs into a structured, searchable knowledge base, consolidating fragmented sources into a single source of truth.
- Updated release notes and user guides to reflect ongoing system changes, ensuring documentation kept pace with product evolution.
- Improved information architecture and tagging to support faster content discovery for end users and internal teams.
Technical Writer (Part-Time Contract) at Razor Talent (2022-01 – 2023-08)
- Documented SaaS data migration processes, capturing technical workflows in clear procedural format for engineering and operations teams.
- Maintained an internal CMS, organizing content for better access and discoverability across distributed teams.
- Helped design dashboards and authored how-to guides that supported product adoption and self-service training.
Technical Writer (Contract) at Randstad (2021-06 – 2022-03)
- Managed a central knowledge system for support and training teams, improving consistency and accessibility of reference materials.
- Interviewed subject matter experts to capture institutional knowledge and improve documentation quality and depth.
Technical Writer (Part-Time Contract) at Apex Systems (2021-07 – 2021-12)
- Updated documentation using user stories and flowcharts to align content with product behavior.
- Created visual content and short instructional videos to explain UI changes for end users.
Technical Writer (Contract) at TrainingPros (2019-06 – 2019-12)
- Managed CMS content for training and technical support teams, ensuring accuracy and consistency across materials.
- Reviewed manuals and job aids for accuracy, completeness, and alignment with current product behavior.
Technical Writer at Upwork (Freelance) (2016-11 – 2021-09)
- Created onboarding guides, training materials, and style guides for clients across SaaS and technical product teams.
- Built editorial standards and reusable content frameworks that supported repeat engagements and long-term client relationships.
