Graciela Chan

Friendly and efficient guest associate devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. High-energy Service Representative provides knowledgeable and fast answers. Excellent listener and communicator familiar with industry products and services.

Waxing Specialist at European Wax Center (2023-11 – Present)

• Maintained a professional environment in the waxing area by ensuring all supplies were stocked, clean, and organized.
• Provided aftercare instructions to ensure client satisfaction with treatment results.
• Promoted spa services through word-of-mouth referrals from satisfied customers.
• Examined clients' skin condition prior to providing waxing services.
• Suggested additional services or retail items based on client's needs.
• Sanitized equipment between each client use.
• Developed positive relationships with clients to encourage repeat business.

Server at Red Koi Japanese Cuisine (2019-01 – 2023-01)

• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Greeted customers, answered questions and recommended specials to increase profits.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Developed rapport with guests and assisted in generating repeat business

Service Representative at Sunrise Chevrolet Buick Gmc At Collierville (2019-01 – 2020-08)

• Resolved customer concerns with friendly and knowledgeable service.
• Upheld strict standards for quality and performance.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Updated accounts with recent information and processed customer payments.
• Delivered accurate service information to meet goal-directed development plan.
• Consulted with customers regarding needs and addressed concerns.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Provided excellent customer service by addressing customer needs in a timely fashion.

Aesthetician License in Master Aesthetician – The Memphis Skin Academy (2023-08)

High School Diploma – Cordova High School (2018-05)