Grover Robinson

Environmental Services Manager with 10+ years of healthcare environmental services experience and 3+ years leading unionized hospital teams. Experienced in Joint Commission compliance, infection prevention, operational leadership, quality assurance, staff development, and improving patient satisfaction.

Environmental Services Manager at Hoboken University Medical Center (2021-10 – 2025-04)

• Directed and managed 40+ unionized employees across Environmental Services, transport, and linen operations.
• Improved patient satisfaction through quality inspections, service recovery initiatives, and leadership rounding.
• Managed staff scheduling, payroll submissions, and operational workflow.
• Built partnerships with hospital leadership to improve service quality and operational efficiency.
• Implemented staff training and engagement programs that strengthened team performance and retention.

Environmental Services Manager at Maimonides Medical Center (2021-06 – 2021-10)

• Supervised 80 unionized staff across hospital departments.
• Supported payroll and scheduling functions.
• Led Black Light inspections and SALUS safety audits.
• Trained and developed staff to strengthen performance and teamwork.

Environmental Services Manager at Westchester Medical Center (2018-04 – 2019-10)

• Oversaw 35 unionized staff delivering hospital-wide custodial services.
• Managed floor care operations and supply inventory.
• Conducted quality checks using Trakkar and ServiceDepot systems.
• Maintained compliance with hospital safety and operational standards.

Overnight Stock Associate at Target (2012-03 – 2016-04)

Lead Housekeeping Tech at Westchester Medical Center (2008-12 – 2012-01)

Lead Linen/Laundry Tech at Westchester Medical Center (2006 – 2008)

Cargo Handler at Empire Van Line (2004 – 2006)

Medical Records Clerk at Healthcare Info Services (2003 – 2004)

GED – Sound View Learning Center

– Mercy College