Guerby Pierre
CUSTOMER SERVICE REPRESENTATIVE
Hire this person
Send a job offer directly to this candidate
About
Bilingual customer service professional with 10+ years of experience supporting clients in retail, legal, healthcare, and operations environments. Fluent in English, Haitian Creole, and French. Proven ability to resolve customer concerns, manage high-volume interactions, maintain accurate records, and deliver exceptional service while meeting organizational goals.
Experience
Office Interpreter / Office Assistant Lead Worker - SOSI - Cambridge, MA
(2024-08 - 2024-12)
- Provided interpretation services in English, Haitian Creole, and French for legal and immigration matters.
- Assisted clients and attorneys by ensuring clear and accurate communication.
- Coordinated office workflow and supported compliance with organizational policies.
- Supervised support staff and contributed to efficient daily operations.
Customer Service Representative - Walgreens - Boston, MA
(2021-06 - 2023-06)
- Delivered professional customer support in a fast-paced retail environment.
- Resolved customer concerns and answered inquiries with empathy and accuracy.
- Processed transactions, orders, and account requests while maintaining attention to detail.
- Maintained excellent service standards and positive customer relationships.
Pharmacy Technician Trainee - Walgreens - Boston, MA
(2021-05 - 2022-06)
- Supported pharmacists with prescription preparation and administrative tasks.
- Verified information for accuracy and compliance with healthcare procedures.
- Assisted patients with questions and provided courteous service.
Orphanage Supervisor - Home for Children of Haiti - Port-au-Prince, Haiti
(2017-01 - 2018-09)
- Managed daily operations and coordinated staff activities.
- Built relationships with schools, sponsors, and community organizations.
- Organized outreach programs and supported fundraising initiatives.
Education
Business Management - Roxbury Community College
