Guerby Pierre

Bilingual customer service professional with 10+ years of experience supporting clients in retail, legal, healthcare, and operations environments. Fluent in English, Haitian Creole, and French. Proven ability to resolve customer concerns, manage high-volume interactions, maintain accurate records, and deliver exceptional service while meeting organizational goals.

Office Interpreter / Office Assistant Lead Worker - SOSI - Cambridge, MA

(2024-08 - 2024-12)

• Provided interpretation services in English, Haitian Creole, and French for legal and immigration matters.
• Assisted clients and attorneys by ensuring clear and accurate communication.
• Coordinated office workflow and supported compliance with organizational policies.
• Supervised support staff and contributed to efficient daily operations.

Customer Service Representative - Walgreens - Boston, MA

(2021-06 - 2023-06)

• Delivered professional customer support in a fast-paced retail environment.
• Resolved customer concerns and answered inquiries with empathy and accuracy.
• Processed transactions, orders, and account requests while maintaining attention to detail.
• Maintained excellent service standards and positive customer relationships.

Pharmacy Technician Trainee - Walgreens - Boston, MA

(2021-05 - 2022-06)

• Supported pharmacists with prescription preparation and administrative tasks.
• Verified information for accuracy and compliance with healthcare procedures.
• Assisted patients with questions and provided courteous service.

Orphanage Supervisor - Home for Children of Haiti - Port-au-Prince, Haiti

(2017-01 - 2018-09)

• Managed daily operations and coordinated staff activities.
• Built relationships with schools, sponsors, and community organizations.
• Organized outreach programs and supported fundraising initiatives.

Business Management - Roxbury Community College