Kelvin G

My name is Kelvin A. Gerald and I am writing to express my interest in the position. I possess a wealth of experience ranging from customer service, pharmacy work, data-entry and airline experience. I pride myself in being able to deliver excellent teamwork while completing task in an efficient and timely manner. I have respected the quality of service that your company consistently achieves and I welcome the opportunity to become a part of such an establishment.

BDC Representative at Fred Anderson Kia (2024-12 – 2025-12)

• Scheduling appointments
• Following up with customers via phone calls, texts & emails.
• Transferring Calls
• Creating Deals for Sales Department
• Establishing a relationship with customers.
• Completing daily/calendar tasks.
• Able to work on several software programs including Microsoft, google, Eleads, CRM, Dealer Daily's etc.

BDC Representative at Fred Anderson Toyota (2023-06 – 2023-12)

• Scheduling appointments
• Following up with customers via phone calls, texts & emails.
• Transferring Calls
• Creating Deals for Sales Department
• Establishing a relationship with customers.
• Completing daily/calendar tasks.
• Able to work on several software programs including Microsoft, google, Eleads, CRM, Dealer Daily's etc.

BDC Representative at Fred Anderson Nissan (2022-10 – 2023-06)

• Scheduling appointments
• Following up with customers via phone calls, texts & emails.
• Transferring Calls
• Creating Deals for Sales Department
• Establishing a relationship with customers.
• Completing daily/calendar tasks.
• Able to work on several software programs including Microsoft, google, Eleads, CRM, Dealer Daily's etc.

Contractor - Px Agent - Medly Pharmacy at CXperts (2021-10 – 2022-08)

• Assisting Patients with Medications
• Scheduling delivery for patients and their medications.
• Answering high volume calls from different states in the US.
• Solving Patients issues regarding deliveries.
• Keeping constant communication with different departments for each patient.
• Utilizing Slack, Genesys & Zendesk to complete tasks.
• Working fast paced and applying time management skills daily.

Contractor - Px Agent - Medly Pharmacy at CXperts (2021-10 – 2022-08)

Job Accomplishments

• Employee of the Month for 7months Consecutively.
• Maintained the Highest QA Score in the company for 7months.

Tech Support Specialist - Apple Call Center at Conduent-Apple (2018-09 – 2020-04)

• Troubleshooting I Phones, Pads, Ipods, Beats and Apple Watches as well as apple software for devices.
• Helping customers resolve issue and problems with devices.
• Troubleshoots all Mac devices and any cpu apple devices.

Tech Support Specialist - Apple Call Center at Conduent-Apple (2018-09 – 2020-04)

Job Accomplishments

• Promoted to Mac Advisor

Ramp Agent - Delta Airlines at Delta Global Services (2015-10 – 2018-09)

• Loading and downloading heavy bags or cargo.
• Plane maintenance
• Interaction with passengers and pilots
• guiding aircrafts in and out there gates
• Sending and receiving baggage to/from there flights in 20 min time frames.
• Sorting & inputting baggage numbers data.
• Making sure every bag were received to the passenger destination
• Sending agents to there gate to pick up bags from there gates

Ramp Agent - Delta Airlines at Delta Global Services (2015-10 – 2018-09)

Job Accomplishments

• Team Lead of the Baggage Belt

Warehouse associate/Stocker at Hudson Group - RDU Airport (2015-05 – 2015-10)

• Warehouse Associate: Data entry, shipping products & pricing.
• Stocker: Stocking products, checking for expired items, & sorting products.

Customer Service Associate at Wal-Mart (2013-05 – 2015-04)

• Cashier: Working the register, zoning the area, customer service, and dealing with money.
• Produce Associate: Filling the floor, culting the products, customer service, throw away, feed America, and dealing with fruits and vegetables.

Customer Service Associate at Wal-Mart (2013-05 – 2015-04)

Job Accomplishments

• Promoted to Produce Associate

Cashier/Customer Service at Adventure Landing (2011-09 – 2013-01)

• Snack Bar: Sold, cooked and served food
• Redemption Area: Cashed points for prizes and stocking.
• Front Desk: Selling Tickets, resolving customer complaints and customer service to all ages.
• Game Room: Manage game systems.

Computer Tech & Psychology – Wake Tech Community College (2013-01)

High School Diploma – West Johnson High School (2011-06)