Guixu Li

Experienced in developing software and solving technical issues for companies and individuals. I am a flexible person who can quickly solve problems encountered by customers. I have solid knowledge and experience with the current Windows, macOS, and mobile end operating systems.

• Managed the technical team of the company and trained new employees.
• Developed and optimized professional guidance documentation to train new employees and standardize the workflow of senior employees.
• Created master image drive for customized PCs.
• Provided professional technical support for RMA PCs, such as OS recovery, hardware reparation and software upgradation.
• Implemented technical support for online customers through Teamviewer and provided support for on-site customers as well.
• Managed and repaired defective PCs, including contacting manufacturers for warranty repair and purchasing parts for reparation.
• Performed installation, configuration, and maintenance for office and warehouse network, printers, and other electric devices.
• Developed and maintenance a shipment system based on S2SH for the company.
• Set up and maintained a private server for the company.

Oregon State University September 2019 - December 2021

Master of engineering in Computer Science