Gurvinder Kaur

Detail-oriented Paralegal and Legal Assistant with 2+ years of direct immigration law experience supporting asylum, SIJ, and work authorization cases from intake through resolution. Skilled in drafting written pleadings and motions, managing hearing calendars, client intake and communication, payment coordination, and multilingual interpretation (English, Punjabi, Hindi, Urdu). Adept at maintaining compliant case files in high-volume legal environments and delivering compassionate, professional service to vulnerable immigrant populations.

Legal Interpreter (Freelance) - Law Firms - New York, NY

(2025-10)

• Provide professional multilingual interpretation (Punjabi, Hindi, Urdu, English) for immigration and asylum proceedings, client consultations, and legal hearings at law firms throughout New York.
• Ensure precise, confidential communication between attorneys, clients, and court personnel, maintaining strict adherence to legal interpretation standards.
• Collaborate with immigration legal teams to facilitate client understanding of case status, documentation requirements, and procedural timelines.

Paralegal / Client Services Assistant - Gell & Gell Immigration Law Firm - New York, NY

(2023-03 - 2025-09)

• Supported immigration attorneys across a high-volume caseload encompassing asylum applications, Special Immigrant Juvenile (SIJ) petitions, work permit (EAD) filings, and adjustment of status cases.
• Drafted and proofread written pleadings, motions, and legal correspondence; prepared case packets and ensured all submissions met USCIS and immigration court deadlines.
• Managed attorney and hearing calendars, coordinating court appearances, client appointments, and agency deadlines with precision.
• Conducted client intake interviews, gathered supporting documentation, and served as the primary bilingual liaison for limited-English-proficient clients throughout case lifecycle.
• Processed client payments, maintained accurate billing records, and tracked outstanding balances in alignment with firm procedures.
• Maintained fully compliant case files ensuring data integrity, confidentiality, and adherence to legal records retention standards.

Bilingual Customer Service & Tech Support Specialist - Dish Network - New York, NY

(2022-01 - 2023-02)

• Delivered bilingual (English/Punjabi) inbound customer service and technical support in a high-volume call center, consistently meeting quality metrics and first-call resolution benchmarks.
• Verified accounts, protected sensitive customer data per privacy protocols, and documented every interaction accurately in CRM systems.
• Identified escalation scenarios and routed complex issues to management, ensuring swift resolution and customer satisfaction.

Business Operations Manager - Venus Beauty Salon - Delhi, India

(2009-06 - 2015-05)

• Managed all client-facing operations including scheduling, complaint resolution, staff coordination, and business record-keeping, building a loyal client base in a competitive market.

Bachelor of Commerce - Delhi University

Diploma in Naturopathy - Gandhi National Academy