Gwenivere Byerson
Customer Service/Tech Support Specialist & Accounting/Bookkeeping/QuickBooks Online Professional
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About
22 years of commended performance in key customer service and managing support roles. Professional in Customer Care/Communications, problem solving, relationship building, troubleshooting, billing issues, user training and technical support.
Microsoft Office
Professional-user with additional proficiencies in assorted databases. Accounting/Bookkeeping/Tax Advisor/Preparer with expertise in A/P, A/R, Payroll, Income Federal and Payroll Taxes, Collections, and Auto Claims.
Experience
Intuit TurboTax / Tax Advisor / Virtual - MAGNIT INC. / DEXIAN - Scottsdale, AZ
(2026-01)
Payroll Specialist / Auto Claims Processor / Order taker / Tax Product Support and Tax Advisor / CSR - iTOK/AT&T/T-Mobile/Intuit Turbotax/Agero/Rogers/Royal Caribbean Cruise Line: Arise Work From Home - Miramar, FL
(2015-01)
Customer Service / Turbo Tax Advisor Work from Home - Comcast / Cloud 10 Corp - Denver, CO
(2010-01)
Customer Service Specialist, Work from Home - TL Consulting - Monroe, GA
(2009-01 - 2010-12)
Bookkeeper/QuickBooks/Taxes Independent Contractor - R & R Auto Services - Stone Mountain, GA
(2007-01 - 2010-12)
Office Manager, Auto Sales and Repairs - R & R Auto Services - Stone Mountain, GA
(2002-01 - 2007-12)
Customer Service Representative, Call Center - MCI worldcom - Alpharetta, GA
(2000-01 - 2001-12)
Resolved customer's issues on the first call by troubleshooting their complaints, Productivity increased due to upgrading services for existing and potential customers, Quality performance conducted in reviewing customer's accounts, invoices, payments and billing issues, promoted vendor's promotions for elite customers and referral guidelines, maintained reports and documentations of all accounts and calls daily.
- Eliminated call backs from customers by 42% within 3 months
- Upgraded customer's services sales by bringing revenue profits up by 39%
- Customers' Relations had improved by 52% by providing company courtesy calls and credits towards accounts that were delinquent for restoral of services
- Decreased Cancellations of services rendered by 46% through discounts/referrals/promotion programs and memberships
Education
Associate / AS Degree - Sociology/Business Administration - Georgia Perimeter College (2004-01 - 2006-12)
Academic Diploma - William H Taft High (1977-01)
