Gypsy Blu

Dynamic customer experience professional with over 5 years of retail and customer support experience. Proven expertise in resolving issues, managing inquiries, and enhancing team performance in fast-paced environments. Demonstrates strong cash handling, loss prevention, and organizational skills to deliver exceptional, multi-channel customer service.

Assistant Manager - The Dollar Tree - Oceanside, CA

(2021-05 - 2025-03)

• Delivered exceptional customer service by promptly resolving customer complaints and concerns, ensuring high satisfaction levels
• Managed cash handling procedures including opening/closing registers, preparing deposits, and reconciling discrepancies with accuracy
• Assisted customers with inquiries and product/service concerns, providing knowledgeable and empathetic support
• Supported daily store operations to maintain smooth and efficient workflow

Assistant Manager - Dollar Tree - Long Beach, CA

(2019-08 - 2021-05)

• Managed cash handling processes including register operations, deposit preparation, and discrepancy reconciliation to ensure financial accuracy
• Assisted in daily operational management to maintain efficient store performance
• Maintained accurate financial records including daily sales reports, invoices, and receipts

Customer Service Representative - Aflac - Omaha, NE

(2004-02 - 2009-08)

• Assisted customers by providing clear information and support regarding claims, enhancing customer satisfaction
• Navigated complex documentation including doctors' notes, insurance benefits, and patient records to resolve inquiries efficiently

Pharmacy (Trade school) - Pharmacy - Southern Careers Institute-Austin (1998-02 - 1999-06)

Pharmacy (Vocational Education and Training) - Pharmacy - Southern Careers Institute-San Antonio (1997-09 - 1998-06)

General Studies (High school diploma or GED) - General Studies - Fox Technical High School (1996-09 - 1997-06)