Hadley Mason
Customer Service Representatitve
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About
I am a professional individual who appreciates the detail and communication in all that I do. Throughout my career, I have had the privilege of working with incredible and inspiring individuals, which has fueled my personal growth. Kindness has been a valuable tool in my customer service role, as it speaks volumes to those around me.
Experience
Sleepme Inc. - Customer Experience Support Specialist July 2021–May 2023
● Provided customer-centric support via phone, email, and chat.
● Resolved over 8,000 help tickets year to date.
● Generated over 200k in sales through B2C, Amazon and other 3rd-party channels.
● Demonstrated expertise in product knowledge, website navigation, and company operations.
● Assisted in support, order entry, and customer service for the Business Development department.
● Managed bulk orders, overseeing wholesale accounts for order processing and fulfillment
Education
UNC Charlotte Bachelor of Arts in Applied Anthropology and a Minor in History. Class of 2018
