Haley Jaquez

Seasoned professional with extensive experience in the administrative healthcare sector, excelling in healthcare operations and patient coordination. Proven ability to enhance clinical efficiency through effective communication and HIPAA compliance. Skilled in EMR management and process improvement, fostering strong relationships with patients and providers to ensure exceptional care delivery, as well as streamlining administrative operations.

Administrative Health Liaison - Basepoint Health Academy - Frisco, TX

(2026-04)

Provide dedicated administrative support for three primary behavioral health therapists, while ensuring efficient daily clinical operations.

• Support approximately 30 active patients each week by maintaining therapist schedules, coordinating communication, and ensuring continuity of care.
• Serve as the primary point of contact for patients, family members, outside providers, and community partners, managing a high volume of calls, messages, and welfare check communications.
• Maintain confidential patient records, referrals, authorizations, intake documentation, and medical records while ensuring strict HIPAA compliance.
• Train and onboard new administrative staff on workflows, systems, and organizational best practices.
• Develop spreadsheets, forms, presentations, and internal resources using Microsoft Excel, Word, and Canva to improve efficiency and organization.
• Partner with leadership on reporting, documentation management, operational projects, and process improvement initiatives.
• Utilize Kipu, Epic, MEDITECH, Microsoft Teams, and Zoom to support healthcare operations and provider collaboration.

Community Manager - Lucid Private Offices

(2025-05 - 2026-04)

Managed day-to-day operations for a multi-client office environment, including client onboarding, contracts, billing support, vendor management, and facility operations.

• Maintained operational reports and built strong client relationships through exceptional service and proactive communication.
• Balanced multiple priorities while supporting business operations in a fast-paced professional environment.
• Managed community engagement initiatives to foster member relationships.
• Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
• Managed multiple projects simultaneously, ensuring deadlines are met.
• Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.

Health Unit Coordinator / Nurse Extern (PRN) - Medical City Plano

(2022-08 - 2025-06)

Coordinated admissions, discharges, physician orders, EMR documentation, and communication for a high-acuity Level I Trauma ICU.

• Supported physicians and nursing staff while ensuring HIPAA compliance and accurate medical documentation.
• Collaborated with multidisciplinary teams to promote efficient patient care and continuity of services.
• Communicated with patients and families to provide information and support.
• Managed inventory of medical supplies to ensure availability for patient care.
• Coordinated communication between various departments within the facility regarding patient care needs.
• Responded to patient call lights quickly and expedited appropriate follow-through.
• Received requests for medical records from outside agencies or individuals.
• Prepared new patient files by entering demographic information into a computer system.

Unit Secretary - Covenant Children's Hospital

(2019-12 - 2021-01)

Supported pediatric clinical operations through patient documentation, scheduling, medical records management, and communication with providers, nurses, patients, and families.

• Managed patient records and maintained confidentiality in a healthcare setting.
• Processed incoming calls and directed inquiries to appropriate departments promptly.
• Assisted in preparing patient admissions and discharge paperwork accurately.
• Maintained inventory of office supplies and placed orders as necessary.
• Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.

Bachelor of Science - Public Health - University of Texas At Arlington (2027-12)