Jahlissia Thomas

Handle inbound/outbound calls for customer problems and payments Received cash/credit card payments for customer service billing

Billing and Collections - IQor Call Center - Houston, TX

(2017-11 - 2018-08)

• Handle inbound/outbound calls for customer problems and payments
• Received cash/credit card payments for customer service billing

Customer Service Rep. - Car Research Inc. - Houston, TX

(2014-06 - 2017-08)

• Handled customer service related problem inbound/outbound calls
• Manage 80 calls per day
• Provided an elevated customer experience to generate a loyal clientele/relationships

Collections (billing and technical support) - Xerox Research Call Center - Houston, TX

(2015-04 - 2017-09)

• Answered an average of 60-70 inbound calls per day addressing billing inquiries and technical support
• Used basic troubleshooting and online ordering

Collections - Xerox Medical Research and Collections - Houston, TX

• Answered inbound calls for customers wanting to make changes to the medical profile
• Processed payments for medical services and visits to physician

Bookkeeping Supervisor - Mobetter Landscaping - Houston, TX

(2013-03 - 2014-06)

• Processed accounts payable for 15 employees
• Entered financial data into the company accounting database to be verified and reconciled
• Generated invoices upon receipt of billing information and tracked collection progress
• Managed and responded to all correspondence and inquiries from customers and vendors
• Ensured payments were paid accurately and on time
• Communicated with customers to identify and resolve outstanding payments

Medical Assistant - Oasis Medical Center - Houston, TX

(2012-04 - 2013-02)

• Processed patient intake information
• Checked patients vitals before drawing blood

City carrier - Post office

(2018-06 - 2020-11)

• Assemble mail casing
• Loading and unload mail vehicle
• Operate mail vehicle
• Process customer service on mail routes

Medical Assistant - Medical Assistant - Everest Institute (2012-04)

High School Diploma - WillOwridge High School (2010-06)