Hamilton Chavarria

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Server - Otto's Restaurant - Oakland, CA

(2024-01)

• Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
• Collaborated with kitchen staff to synchronize orders and maintain timely service flow.
• Trained and mentored new servers on menu knowledge and service protocols.
• Managed dining area cleanliness and organization, enhancing overall guest experience.
• Resolved customer complaints promptly, maintaining positive dining experiences under pressure.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Internal Revenue Agent - IRS - Oakland, CA

(2023-01)

• Conducted thorough audits of individual and business tax returns to ensure compliance with federal regulations.
• Identified discrepancies in tax filings, providing guidance for resolution and preventing future issues.
• Analyzed financial records using advanced IRS systems to determine taxpayer liabilities accurately.
• Educated taxpayers on regulations, fostering compliance through effective communication and support initiatives.
• Collaborated with legal teams to resolve complex tax disputes, ensuring favorable outcomes for the IRS.
• Streamlined auditing processes by implementing new software tools, improving efficiency and accuracy in case management.
• Managed multiple audit cases simultaneously while maintaining high standards of quality and efficiency in case resolution.
• Negotiated payment plans with taxpayers, facilitating the resolution of outstanding liabilities in a timely manner.

Server - Scott's Seafood Restaurant - Oakland, CA

(2017-01 - 2023-12)

Ensured high-quality service for clients.

• Demonstrated kindness and professionalism in customer interactions.
• Informed customers about menu selections.
• Addressed unique customer needs in the restaurant setting.
• Maintained excellent customer satisfaction through quality restaurant service.
• Delivered exceptional customer service to enhance dining experiences.
• Managed multiple tables efficiently during peak hours to optimize service flow.
• Collaborated with kitchen staff to ensure timely food preparation and delivery.
• Resolved customer complaints promptly to maintain satisfaction and loyalty.
• Implemented upselling techniques to increase overall sales and enhance guest experience.
• Cultivated warm relationships with regular customers.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

Lead Service Attendant - Amtrak - Oakland, CA

(2016-01 - 2017-12)

• Oversaw daily operations, ensuring adherence to safety protocols and service standards.
• Trained and mentored junior attendants, enhancing team efficiency and service quality.
• Implemented process improvements, reducing wait times and improving customer satisfaction.
• Managed inventory levels, coordinating with suppliers to maintain stock availability.
• Collaborated with management to optimize scheduling, maximizing staff productivity during peak hours.
• Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
• Explained food preparation methods to patrons with allergies and gluten intolerances.
• Answered guests' questions about menu items and helped make selections.

Server Assistant - Fishermen's Grotto No 9 - San Francisco, CA

(2014-01 - 2016-12)

• Assisted servers in delivering food and beverages efficiently.
• Maintained cleanliness and organization of dining areas to enhance guest experience.
• Supported inventory management by restocking supplies as needed during service hours.
• Collaborated with kitchen staff to ensure timely preparation of orders.
• Trained new team members on operational procedures and best practices.
• Provided exceptional customer service by addressing guest inquiries promptly.
• Greeted customers warmly to provide exceptional customer service.

Assistant Waiter - Royal Caribbean - Baltimore, MD

(2013-01 - 2014-12)

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Flight Attendant - Copa Airlines - Panama

(2012-01 - 2013-12)

• Ensured passenger safety through thorough pre-flight checks and adherence to safety protocols.
• Delivered exceptional customer service by addressing passenger needs and resolving inquiries promptly.
• Collaborated with crew members to execute efficient boarding processes and maintain on-time departures.
• Assisted in training new flight attendants on company policies, emergency procedures, and customer service standards.

Server - Pomodoro Restaurante - Panama

(2010-01 - 2012-12)

• Delivered exceptional dining experiences through attentive service and menu knowledge.
• Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
• Managed multiple tables efficiently while maintaining high standards of customer service.
• Trained new servers on restaurant procedures, menu offerings, and customer interaction techniques.

Auxiliary Accountant - NSEL - Nicaragua

(2007-01 - 2010-12)

Credit Advisor - ACODEP

(2005-01 - 2007-12)

• Assisted clients in understanding credit options and application processes.
• Provided support in evaluating credit reports and scores for client consultations.
• Conducted research on credit products to enhance service offerings.
• Facilitated communication between clients and financial institutions regarding credit inquiries.

Bachelor of Accounting - Accounting And Finance - UDO (2005-07)