Server - Otto's Restaurant - Oakland, CA
(2024-01)
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to synchronize orders and maintain timely service flow.
- Trained and mentored new servers on menu knowledge and service protocols.
- Managed dining area cleanliness and organization, enhancing overall guest experience.
- Resolved customer complaints promptly, maintaining positive dining experiences under pressure.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Internal Revenue Agent - IRS - Oakland, CA
(2023-01)
- Conducted thorough audits of individual and business tax returns to ensure compliance with federal regulations.
- Identified discrepancies in tax filings, providing guidance for resolution and preventing future issues.
- Analyzed financial records using advanced IRS systems to determine taxpayer liabilities accurately.
- Educated taxpayers on regulations, fostering compliance through effective communication and support initiatives.
- Collaborated with legal teams to resolve complex tax disputes, ensuring favorable outcomes for the IRS.
- Streamlined auditing processes by implementing new software tools, improving efficiency and accuracy in case management.
- Managed multiple audit cases simultaneously while maintaining high standards of quality and efficiency in case resolution.
- Negotiated payment plans with taxpayers, facilitating the resolution of outstanding liabilities in a timely manner.
Server - Scott's Seafood Restaurant - Oakland, CA
(2017-01 - 2023-12)
Ensured high-quality service for clients.
- Demonstrated kindness and professionalism in customer interactions.
- Informed customers about menu selections.
- Addressed unique customer needs in the restaurant setting.
- Maintained excellent customer satisfaction through quality restaurant service.
- Delivered exceptional customer service to enhance dining experiences.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Implemented upselling techniques to increase overall sales and enhance guest experience.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Lead Service Attendant - Amtrak - Oakland, CA
(2016-01 - 2017-12)
- Oversaw daily operations, ensuring adherence to safety protocols and service standards.
- Trained and mentored junior attendants, enhancing team efficiency and service quality.
- Implemented process improvements, reducing wait times and improving customer satisfaction.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Collaborated with management to optimize scheduling, maximizing staff productivity during peak hours.
- Resolved customer complaints effectively, maintaining high levels of satisfaction and loyalty.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Answered guests' questions about menu items and helped make selections.
Server Assistant - Fishermen's Grotto No 9 - San Francisco, CA
(2014-01 - 2016-12)
- Assisted servers in delivering food and beverages efficiently.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Supported inventory management by restocking supplies as needed during service hours.
- Collaborated with kitchen staff to ensure timely preparation of orders.
- Trained new team members on operational procedures and best practices.
- Provided exceptional customer service by addressing guest inquiries promptly.
- Greeted customers warmly to provide exceptional customer service.
Assistant Waiter - Royal Caribbean - Baltimore, MD
(2013-01 - 2014-12)
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Flight Attendant - Copa Airlines - Panama
(2012-01 - 2013-12)
- Ensured passenger safety through thorough pre-flight checks and adherence to safety protocols.
- Delivered exceptional customer service by addressing passenger needs and resolving inquiries promptly.
- Collaborated with crew members to execute efficient boarding processes and maintain on-time departures.
- Assisted in training new flight attendants on company policies, emergency procedures, and customer service standards.
Server - Pomodoro Restaurante - Panama
(2010-01 - 2012-12)
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Managed multiple tables efficiently while maintaining high standards of customer service.
- Trained new servers on restaurant procedures, menu offerings, and customer interaction techniques.
Auxiliary Accountant - NSEL - Nicaragua
(2007-01 - 2010-12)
Credit Advisor - ACODEP
(2005-01 - 2007-12)
- Assisted clients in understanding credit options and application processes.
- Provided support in evaluating credit reports and scores for client consultations.
- Conducted research on credit products to enhance service offerings.
- Facilitated communication between clients and financial institutions regarding credit inquiries.
