Hann Fletcher

Sales leader with expertise in building scalable sales infrastructure, implementing standardized training programs, and developing high-performing teams. Experienced in transforming informal, variable processes into repeatable systems that drive sustainable growth, improve retention, and create positive team culture.

Sales Operations / Sales Leader - Construction Company

When joining the construction company, the business was performing well, but its sales operation wasn't built to scale. Training was informal, processes varied between reps, and too much depended on individual routines rather than repeatable systems. Built and implemented the infrastructure needed to scale by first observing the existing team to understand what was working and where growth would create bottlenecks.

The company had a strong culture and a product believed in; it needed a standardized system to turn that potential into sustainable growth.

• Built and implemented a streamlined onboarding program, step-by-step training guides, daily team meetings, incentive milestones, ongoing sales and personal development, and one-on-one coaching with clear goals and accountability
• Standardized job-ordering and submission procedures, reducing errors, simplifying workflows, and freeing management to focus on growth rather than inconsistent processes
• Grew team to approximately 20 representatives within two months, with new hires earning consistent commissions within their first few weeks
• Improved standardized training and performance benchmarks to increase visibility into rep development, clarify coaching needs, and create a more consistent framework for evaluating performance
• Maintained turnover at approximately 10%, increased profitability, and created a recruiting advantage with existing reps referring others to join the team
• Built a sales organization that delivers consistent results, attracts quality talent, and creates a culture that gives good people a reason to stay