Hannah Harwood

8 years of customer service. Certified in Microsoft Word and Power Point. I have an out-going and positive personality, and love working in customer care. Good at typing and fast pace environments, and quick to pick up new skills.

Barista at Dunkin' (2025-09 – Present)

Assistant Manager. Supported daily store operations by supervising employees, assisting customers, managing inventory, handling cash transactions, training team members, and ensuring company policies and sales goals were consistently met. Helped maintain a positive, organized, and efficient work environment while providing excellent customer service.

Barista/Cashier at Mountain Juicery (2023-04 – 2024-09)

• Prepare smoothies and baked goods for customers
• Handle money at the cash register and closing the tills at the end of the day
• Up keep and cleaning the shop to ensure good hygiene
• Interacting with customers

Data Entry Specialist at D and G Goods (2021-10 – 2023-01)

• Entering data information into a database
• Inspects products
• Quick and efficient typing
• Precise work ethic

Administrative Clerk/Hospitality Coordinator at Range Urgent Care (2020-12 – 2021-09)

• Answering and fielding phone calls
• Scheduling appointments for patients using an EMR system
• Data Entry skills
• Updating insurance information and running eligibility
• Obtaining prior authorizations for emergency scans
• Medical knowledge
• Collecting payments

Phlebotomist at The Blood Connection (2019-01 – 2020-12)

Mobile Phlebotomist that works on the blood mobile, screening/giving mini physicals to donors as well as collecting blood from donors.

Guest Service Representative II at Mission Hospital (2018-03 – 2018-10)

Third shift worker in the Emergency Department. I help check in visitors, as well as providing information. I assist with visitors needs as requested. Answer phone calls, send emails, etc.

Guest Service Representative at Mission Health (2017-01 – 2018-03)

Help visitors find patients rooms, and any other information about the hospital as needed. Answers phone calls, send emails, etc.

Cashier at Ingles Markets Inc (2014-04 – 2017-03)

I provide cashier services to customers via checking out their order. I also work in the floral department, as needed. I work with cash on a daily basis as well as provide customer service in a variety of ways.

Diploma – McDowell High School (2012 – 2015)