Hannah Mobarak

Passionate hospitality professional who thrives on creating meaningful connections and delivering exceptional guest experiences. Dedicated to providing friendly, attentive service while ensuring every interaction is positive, welcoming, and memorable. Known for building strong relationships with guests and team members, adapting to fast-paced environments, and maintaining a high standard of professionalism with a genuine commitment to customer satisfaction.

Florist Assistant - Flowers Etc - Dixon, IL

(2025-06)

• Assisted customers in selecting floral arrangements for special occasions.
• Arranged floral displays for events and in-store promotions.
• Educated customers on flower care and arrangement techniques.
• Engaged customers on sales floor, assisting with selection of floral arrangements to enhance their shopping experience.
• Consulted clients to determine preferred price and type of arrangement, ensuring satisfaction with selections.
• Processed incoming floral orders by phone, accurately estimating customer costs for shipping and delivery to ensure transparency.
• Processed online orders for delivery or pickup in a timely manner.
• Maintained inventory of flowers and supplies to ensure availability.
• Inspected incoming shipments of fresh flowers for quality assurance purposes.
• Provided support during busy seasons, coordinating workflow among staff.
• Assisted owners with making merchandise purchasing decisions for shop.
• Received payments from customers and provided change or receipts.

Hostess - Somkit Thai and Sushi - Dixon, IL

(2024-01 - 2025-10)

• Welcomed guests with a friendly demeanor and positive attitude.
• Managed reservations and organized seating arrangements efficiently.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Created an enjoyable atmosphere by engaging in friendly conversation with guests.
• Handled customer inquiries and resolved issues promptly and courteously.
• Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
• Assisted in training new host staff on procedures and customer service.
• Supported special events by preparing seating plans and managing guest lists.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Maintained a clean and organized dining area.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Built positive relationships with other front-of-house and kitchen staff.
• Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
• Facilitated communication between guests and servers to ensure timely service.
• Collaborated with kitchen staff to coordinate timely food delivery.
• Maintained cleanliness of front-of-house areas throughout shifts.
• Addressed customer inquiries promptly at the front desk and resolved minor issues effectively.
• Onboarded new hosts, teaching procedures and customer service standards to maintain service quality.
• Addressed customer complaints effectively, escalating major issues to manager on duty for resolution.

Brewista - 7Brew - Sterling, IL

(2024-06 - 2025-07)

• Prepared and served high-quality coffee beverages to customers.
• Prepared and served hot or cold beverages.
• Guided customers in menu selections and provided tailored product recommendations to enhance their experience.
• Maintained cleanliness and organization of workstations during shifts.
• Maintained cleanliness and organization of food and beverage areas to uphold quality standards and ensure customer satisfaction.
• Collaborated with team members to ensure smooth service flow.
• Restocked service stations with essential supplies to support uninterrupted beverage preparation and customer service.
• Utilized POS system to receive and process customer payments.
• Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.

Hostess - Buffalo Wild Wings - Sterling, IL

(2023-10 - 2024-06)

• Greeted guests warmly upon arrival, seating them promptly.
• Managed guest seating arrangement and waitlist efficiently.
• Stayed attentive to server availability and table turnover to quickly seat guests.
• Provided menus and explained daily specials to patrons.
• Created an enjoyable atmosphere by engaging in friendly conversation with guests.
• Handled customer inquiries and resolved issues promptly and courteously.
• Responded appropriately to customer complaints, bringing major issues to the attention of the manager on duty.
• Assisted in training new host staff on procedures and customer service.
• Supported special events by preparing seating plans and managing guest lists.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Maintained a clean and organized dining area.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Built positive relationships with other front-of-house and kitchen staff.
• Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
• Facilitated communication between guests and servers to ensure timely service.
• Collaborated with kitchen staff to coordinate timely food delivery.
• Maintained cleanliness of front-of-house areas throughout shifts.
• Addressed customer inquiries promptly at the front desk and resolved minor issues effectively.
• Onboarded new hosts, teaching procedures and customer service standards to maintain service quality.
• Addressed customer complaints effectively, escalating major issues to manager on duty for resolution.

Dietary Aide - CGH Medical Center - Sterling, IL

(2021-08 - 2023-10)

• Prepared nutritious meals according to dietary guidelines and resident preferences.
• Served food and snacks according to planned menu and patients' diet orders.
• Set up trays and food service carts to deliver food to residents.
• Packaged cooked food and prepared items for delivery to residents.
• Monitored food inventory to ensure adequate supplies and communicated shortages to kitchen management.
• Assisted team members in meal preparation and coordinated kitchen operations to enhance efficiency.
• Followed safety protocols when handling food and kitchen equipment.
• Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
• Delivered high standards of customer service during high-volume shifts to support resident satisfaction.

Some College (No Degree) - Management And Marketing - Sauk Valley Community College