Hannah Shipman

Detail-oriented healthcare data professional with extensive experience in high-volume data entry, data abstraction, verification, and management of confidential medical records. Proven ability to accurately enter, retrieve, audit, and transmit patient and study data within EMR/EHR and database systems while maintaining strict HIPAA compliance. Strong background supporting clinical operations through data tracking, scheduling, documentation accuracy, and regulatory adherence.

Adept at working independently in fast-paced environments requiring precision, organization, and analytical skills.

Patient Access Specialist I - Wellstar Medical Group - Augusta, GA

(2025-07)

• Perform accurate, high-volume data entry of patient demographics, insurance information, and medical documentation into EHR systems.
• Review, audit, and correct data discrepancies to maintain data integrity and accuracy across systems.
• Manage patient registration, verification, and insurance documentation, ensuring accurate data entry into EHR systems.
• Collaborate with internal departments, providers, and external stakeholders to facilitate secure and timely data exchange.
• Resolve discrepancies in patient information to improve data integrity and reduce claim denials.
• Maintain audit-ready documentation and uphold strict confidentiality of sensitive health data.

Customer Service Rep - URBN - Augusta, GA

(2024-05 - 2024-12)

• Utilize computer skills effectively, navigating company software to track customer orders, resolve issues, and complete sales efficiently.
• Consistently provided excellent customer service, enhancing customer loyalty and contributing to company revenue through seamless support and sales processes.
• Utilized multiple software platforms simultaneously to retrieve, document, and resolve data-related issues.
• Assists customers through the buying process, including recommending and selling products over the phone, resulting in successful sales transactions.

Industrial Safety Monitor and Technician - Contractor - Louisville, KY

(2024-02 - 2024-04)

• Maintained continuous communication with team members working inside confined spaces, providing visible oversight for operational safety
• Conducted routine maintenance and inspections of boiler systems, identifying and resolving leaks, defect, and safety hazards
• Monitored atmospheric conditions within confined spaces, ensuring air quality standards, and responding quickly to gas related hazards
• Inspected systems after assembly to ensure compliance with regulatory state and federal standards and operational safety.

Customer Service Representative - National Grid - Augusta, GA

(2023-04 - 2023-12)

• Handled high call volumes, efficiently managing an average of 50+ calls per day, with 95% of issues resolved on first contact.
• Collaborated with team members via Teams and company communication platforms, improving team alignment and boosting task efficiency by 45%
• Leveraged virtual training resources to stay up to date on product updates and policy changes, reducing errors and ensuring consistent, accurate service delivery.

Clerical Coordinator - St. Joseph's Candler Hospital - Savannah, GA

(2022-10 - 2023-04)

• Served as a liaison between external constituents (patients, vendors, etc.) and internal nurses and doctors, fostering strong relationships that ensured smooth communication and efficient workflow.
• Provided administrative and data entry support, managing patient records and schedules through EMR systems and ensuring data accuracy using Microsoft Excel for tracking and reporting.
• Coordinated scheduling for patient appointments, staff meetings, and vendor interactions, reducing delays and increasing office productivity.
• Assisted with staff onboarding and training, ensuring new hires emphasizing proper data documentation and system use.

Master of Public Health - Applied Public Health - Georgia Southern University (2025-05)

Bachelor of Science - Biology/ Pre-Dentistry - Georgia Southern University (2022-05)