Harley Williams

Detail-oriented professional with extensive experience in animal care and customer service. Proven ability to manage appointment scheduling, maintain cleanliness, and communicate effectively with clients. Recognized for training staff on safety protocols, enhancing service delivery, and improving client satisfaction. Committed to fostering a welcoming environment that promotes pet health and happiness.

Stocker and Cashier at Jones Petroleum (2021-11 – 2024-02)

Organized stock on shelves to optimize product visibility and access.

• Inspected inventory for quality and ensured compliance with safety standards.
• Assisted customers in locating products and answered general inquiries.
• Maintained cleanliness and orderliness of stock areas for efficient operations.
• Utilized inventory management systems to track stock levels and replenish items.
• Collaborated with team members to coordinate stock rotations and displays.
• Loaded and unloaded shipments while adhering to safe handling protocols.
• Participated in regular inventory counts to maintain accurate stock records.
• Stocked shelves with newly arrived products.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Lifted materials of various weights regularly to assist in stock management.
• Inspected stock for damage or defects and reported issues to management.

Shop Hand at Pro Customs Paint and Body (2024-06 – 2025-02)

Maintained cleanliness and organization of work areas in a busy auto body shop.

• Supported inventory management by tracking supplies and restocking as needed.
• Followed safety protocols to maintain a safe working environment for all staff.
• Prepared job site for planned work, removing unnecessary items and organizing supplies.
• Engaged in continuous learning of shop products and services to better assist customers.
• Collaborated with team members to improve shop operations and customer service.
• Communicated with suppliers to place orders for shop materials and supplies.
• Supported the shop manager with administrative tasks and record-keeping.

Lead Bather at Wiggle Butts Grooming LLC (2025-06 – 2026-06)

• Bathed dogs using specialized grooming equipment and high-quality shampoos.
• Maintained cleanliness and organization of the bathing area and supplies.
• Assisted groomers by preparing pets for grooming services.
• Monitored pets during bath time to ensure safety and comfort.
• Communicated with pet owners about care instructions and bathing options.
• Managed scheduling of bathing appointments to optimize workflow.
• Educated pet owners on proper at-home grooming/bathing techniques.
• Kept dogs safe by remaining alert to environmental conditions and nearby animals.
• Supported animal health by keeping areas clean, neat and properly sanitized.
• Cared for pets during owners absences.
• Developed long-term relationships with clients and bonded with animals through regular contact.
• Bathed a large number of dogs during each shift.

Receptionist at Wiggle Butts Grooming LLC (2025-06 – 2026-06)

Greeted clients and pets, creating a welcoming atmosphere.

• Managed appointment scheduling to optimize grooming services.
• Coordinated scheduling of client appointments to ensure efficient service delivery.
• Handled phone inquiries and provided information about grooming services.
• Processed client payments and managed the cash register efficiently.
• Coordinated with groomers to ensure timely service delivery.
• Collected client feedback to enhance customer satisfaction efforts.
• Organized pet records and maintained confidentiality of client information.
• Provided excellent customer service at all times while interacting with both internal and external customers.

Dog Bather at Little Bones and Bows (2026-07 – Present)

Ensured safety and comfort of dogs during the bathing process.

• Monitored dogs for signs of stress or discomfort during baths.
• Bathed dogs with special needs or difficult temperaments, ensuring their safety and comfort throughout the process.
• Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
• Inspected dogs for skin issues such as sores, cuts, or ticks prior to bathing to promote health and well-being.
• Brushed out mats from fur coats using proper techniques.
• Provided nail trims and ear cleaning for dogs.
• Ensured safety protocols were followed throughout the grooming process.
• Monitored animals for signs of distress or discomfort during bath time.
• Trained new staff on proper bathing techniques and safety protocols.
• Maintained cleanliness and organization of the bathing area and grooming tools.
• Assisted in managing inventory of grooming supplies and equipment.
• Assisted grooming staff with nail dipping, blow-drying and combing during peak hours and holidays.
• Created a welcoming environment for customers and their pets, enhancing overall experience during visits.

High School Graduate – Jackson High School (2024-05)