Jummai Elisha

Customer service and sales professional with experience supporting customers, communicating clearly, understanding customer needs, handling inquiries and concerns, and maintaining organized records. Experienced in customer-facing roles, administrative support, data collection, and working under pressure. Patient, empathetic, detail-oriented, adaptable, and committed to delivering a positive customer experience.

Customer Service Representative - NOVEL Solar Energy, Niger State - Niger State

(2023-01 - 2026-12)

• Engaged with customers, listened to their concerns to understand their questions and concerns
• Supported customers by explaining products or services and guiding them toward suitable solutions
• Used communication, active listening, and problem-solving skills to build positive customer relationships
• Handled customer interactions professionally while maintaining patience, empathy, and attention to detail

Enumerator - Change Chain Rehabilitation, Bomos State - Bomos State

(2022-01 - 2023-12)

• Collected information accurately and communicated with individuals in a professional and respectful manner
• Applied attention to detail when recording information and completing assigned field tasks
• Worked responsibly under pressure and adapted to changing requirements while meeting assigned responsibilities

Secretary - Pure Souls College, Jos, Plateau State - Plateau State

(2016-01 - 2022-12)

• Provided administrative and organizational support and maintained accurate records
• Coordinated with multiple departments and managed responsibilities
• Prepared reports, organized information, and used Microsoft Office tools for administrative tasks
• Communicated professionally with staff and other stakeholders and managed multiple responsibilities

Nigerian Certificate in Education (NCE) - Federal College of Education, Pankshin, Plateau State (2008-01 - 2012-12)

Senior School Certificate Examination (SSCE) - Government Secondary School, Pankshin, Plateau State (2001-01 - 2007-12)

First School Leaving Certificate (FSLC) - LGA Primary School, Township, Jos, Plateau State (1996-01 - 2001-12)