Jaleel Williams

Customer support, operations, and technology professional with a B.A. in Communication Studies and experience in remote healthcare support, hospitality, and high-volume operations. Skilled in issue triage, technical troubleshooting, documentation, customer communication, and cross-functional coordination. Built and shipped six production iOS applications, adding hands-on software testing, AI workflow, and product-support experience.

Independent App Developer & Product Builder - Self-Employed - Austin, TX / Remote

(2024-01)

• Built and shipped six production iOS applications, owning testing, App Store deployment, onboarding improvements, post-launch support, and product iteration.
• Diagnose software issues, document problems, test fixes, and translate technical functionality into clear guidance for nontechnical users; build AI-powered workflows and API integrations.

Sort & Scan Operator - Flextronics - Austin, TX

(2023-10)

• Execute high-volume workflows using scanning and tracking systems while maintaining accuracy, reliability, and daily completion standards.
• Resolve workflow issues, identify exceptions, adapt quickly to process changes, and coordinate with team members in a time-sensitive environment.

PBX Operator - Omni Barton Creek Resort & Spa - Austin, TX

(2023-01 - 2023-06)

• Served as the first point of contact for high-volume inbound calls, identified needs quickly, and coordinated timely service across departments.
• Resolved billing and service concerns, documented interactions accurately, and worked across multiple hotel systems with professionalism and confidentiality.

Customer Service Representative - TTEC Healthcare Solutions Inc. - Remote

(2021-06 - 2023-01)

• Provided high-volume remote member support involving benefits, claims, provider coordination, and appointment scheduling.
• Triaged concerns, explained complex information in plain language, documented every interaction accurately, and coordinated timely resolutions involving sensitive information.

Personal Trainer - Gold's Gym - Texas

(2019-10 - 2020-03)

• Conducted client consultations, assessed goals, explained recommendations, tracked progress, and adapted support to different needs and ability levels.

B.A. - Communication Studies - San Jose State University