Harvey Sipel

Senior AI Transformation & Operations Executive specializing in enterprise AI deployment, Microsoft Copilot ecosystem integration, and change enablement for financial services, SaaS, and global enterprise assets. Proven track record embedding within business units to identify high-value AI opportunities, build practical solutions via Copilot Studio and Power Platform, and drive measurable adoption, user coaching, and KPI-tracked outcomes. Hands-on architect of 20+ automation-led use cases and GenAI deployments, transitioning manual operational dependencies to 70%–90% digitization and compressing executive reporting cycles by up to 85%.

Expert in process mapping, prompt engineering workflows, and change management frameworks that accelerate time-to-value and scale adoption across cross-functional teams.

SVP Global AI Operations - Capgemini (WNS)

(2023-01)

• Microsoft Copilot & GenAI Transformation: Spearheaded firm-wide GenAI initiatives by architecting next-gen digital sales and operations platforms leveraging the Microsoft Copilot ecosystem, Copilot Studio, and Power Platform, driving an 18% increase in conversion rates.
• Embedded Business Unit AI Deployment: Embedded directly within global business units to identify high-value AI opportunities, map process workflows, and build practical, automated solutions using Power Automate and Power Apps.
• Change Enablement & Stakeholder Coaching: Partnered with internal AI champions to scale adoption, coaching business users in advanced prompt engineering and establishing reusable prompt libraries, patterns, and playbooks.
• Emerging Tool Evaluation & KPI Tracking: Evaluated emerging AI tools and platforms, benchmarking comparative value, defining success KPIs, and tracking measurable outcomes that reduced operational variance by 25% and added $14M in net margin contribution.
• Post-Acquisition Integration & AI Workflows: Led integration of WNS acquisition onboarding, rebadging, sales organization, and CRM via digitized and AI-enabled workflows within 6 months.

VP - Global Operational Transformation & RevOps - Teleperformance

(2022-01 - 2023-12)

• Technology & Delivery Scale: Commanded the operational structuring, indexing, and commercial delivery of 50,000+ technical assets for Fortune 100 accounts under compressed delivery constraints, scaling throughput by 35%.
• Operational Rhythms & Compliance: Designed an objective 24-point operational compliance and alerting framework that eliminated logging errors by 18%, compressing client onboarding cycle times by 40%.

Managing Partner - Digital Transformation Technology Strategy - Infosys Consulting

(2018-01 - 2022-12)

• Lead-to-Cash Alignment: Led lead-to-cash system alignments and cross-functional integration across sales, delivery, and RevOps for global enterprise accounts, growing enterprise customer lifetime value (LTV) by 28%.
• Systems Ecosystem & Analytics: Replaced narrative reporting with connected real-time dashboarding matrices across CRM, Gong, and PSA infrastructure, maintaining a tight 5-10% revenue forecasting accuracy tolerance.

Managing Director Digital Platforms Consumer Business - Dell

(2015-01 - 2018-12)

• Digital Platform Transformation: Led digital platform architectures and global supply chain execution for consumer business units, optimizing high-volume digital workflows and international hardware delivery networks.

Head of Digital Consulting - CX - Pega Systems

(2014-01 - 2015-12)

• Customer Experience Practice Leadership: Directed enterprise customer experience (CX) digital consulting engagements, architecting dynamic BPM and CRM logic frameworks to optimize enterprise client interactions.

Senior Principal Customer Experience - Capgemini

(2012-01 - 2014-12)

• Enterprise CX Strategy: Led large-scale enterprise customer experience transformation initiatives, driving cross-functional process re-engineering and digital solution design across Fortune 500 client accounts.

Prior Experience - ClickFox, HP, BEA Systems, EDS

Bachelor of Arts (BA) - Dual Major in Humanities & Information Systems - Medaille College