David Scholze

A dedicated and innovative senior account executive with experience in customer relations, pre- and post-sales support, program management, and operations, with proven leadership, negotiation, and problem resolution skills. Develops and strengthens strategic relationships by articulating business and technical aspects of any opportunity, innovatively promoting growth and solving problems across internal and external organizations. Builds, motivates and leads effective teams that exceed expectations by establishing clear objectives and instilling a sense of ownership.

Areas of Expertise

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Developing Strong Customer Engagement Resulting in Retention and Growth

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C-Suite Level Presentations

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Delivering to Revenue Goals

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Sales Team Leadership

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Structuring and Executing on Strategic Partnerships

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Account Management

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New Business Development

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Training & Mentoring

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Product Innovation & Development

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Consultative Selling

PROFESSIONAL EXPERIENCE

CHARTER COMMUNICATIONS, Denver, CO 2017 - 2023

Senior Director, Video Support Center - Video Operations 2018 - 2023

Director, Advanced Engineering 2017 - 2018

Continuously improved departmental metrics over 4-year tenure, reducing time to resolution by 46%, number of over 4-hour outages 90% and number of self-inflicted outages 99% through improved policies, documentation, coaching and training.

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Retained over 95% of team members by maintaining positive team morale through career development and growth opportunities.

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Built and strengthened strong cross organizational relationships from engineer up to Senior Vice President, resulting in improved communications, fewer escalations, and reduced time to resolution.

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Led a team of 115+ engineers, 14 managers and 4 directors, 7x24, supporting entire video infrastructure.

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Successfully deployed the first Charter created set-top boxes, Worldbox 2.0.

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Directed design, troubleshooting, launch, and successful deployment.

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Managed all aspects of multi-vendor communication, delivery, and relationships.

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Led multiple cross-departmental teams gathering and defining software and hardware requirements as well as clearly identifying and resolving defects and deployment issues.

CADENT TECHNOLOGY (formerly BlackArrow), Denver, CO 2015 - 2017

Senior Director, Account Management and Client Services

Successfully managed and grew Cadent’s largest North American customer, Charter Communications, by over 10% in 1 year. Strong performance led to my recruitment by Charter in 2017.

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Drove and directed roadmap development progress and defect resolution between Cadent and Charter business and engineering teams.

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Enforced compliance with contract, roadmap, and specification requirements while championing product enhancement requests.

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Established communication plan with Charter Executives to ensure alignment on program progress and deliverables.

PUREINTEGRATION, LLC, Denver, CO 2014 - 2015

Video Product Integration Manager

Managed technical integration efforts of Charter / Time Warner Cable merger, ensuring all activities and schedules aligned with public statements from Charter executive leadership while navigating regulatory hurdles, issues, notifications.

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Coordinated overall merger / integration schedule and dependencies related to Video on Demand requirements, enhancements and upgrades.

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Identified Advanced Engineering core areas of technology integration, enabling new Charter organization to eliminate duplication in networks, systems, and services.

ENVIVIO, INC., Denver, CO 2013 - 2014

Senior Director, Professional Services - Americas 2014

Program Manager 2013 - 2014

Rapidly increased product delivery and installations for North and South American customers by recruiting and ramping team by 40+%

in 6 months.

• Owned all aspects of strategic customer relationships in North America representing $7M in annual business, including pre-sales,

system deployment, project management, product roadmap development and customer relationship management.

• Drove program to ensure all elements were executed according to project plan and program specifications, regularly reviewing program results with customers and partners.

TEKSYSTEMS, LLC, Broomfield, CO 2012 - 2013

Delivery Manager

Grew existing client base revenue $15M+ by identifying, negotiating, and closing new business opportunities and extensions.

• Led 50+ person multi-functional team with end-to-end responsibilities for Microsoft Bing mapping imagery services. Selected,

deployed, and managed team of technical professionals to Time Warner Cable for consumer device software development.

SEACHANGE INTERNATIONAL, INC., Acton, MA / Superior, CO 2001 - 2012

Senior Director, Program Management 2007 - 2012

Director, Program Management, Program Manager 2001 - 2007

Led partnership with Comcast, deploying and evolving the first Video On Demand (VOD) solution from trial to a $1B annual revenue stream.

• Generated over $400M of revenue to SeaChange selling the first VOD solution to Comcast.
• Increased revenue 10x over 6 years expanding the SeaChange customer base. Key customers included Verizon, CableVision,

Charter, RCN, Cox, Rogers, IOL Broadband, AsiaNET, CJ CableNET, CTC, KDDI, NTT East and ODTV.

• Launched the first VOD system at Comcast for 30K subscribers in Baltimore, MD in 6 months.
• Created and directed execution of annual multi-million-dollar roadmaps including technical details and specifications. Drafted sales quotations in support of the execution of the annual roadmaps.

Managed North

American and APAC program managers responsible for pre and post sales services and all aspects of SeaChange customer satisfaction.

• Reviewed monthly status in person with Comcast Vice Presidents and Executive Directors and quarterly with Senior and Executive

Vice Presidents, resulting in approval to deploy VOD across entire Comcast footprint.

ADDITIONAL EXPERIENCE

CABLELABS, INC, Louisville, CO, Technology Strategist / Manager, Network Integration

CORTECH, INC, Denver, CO, Manager, Applications and Systems Development

CYBERGRAPHIC SYSTEMS, INC, Wakefield, MA, Account Manager

BA in Physics from Swarthmore College