Hawa Tofick

Compassionate and detail-oriented Healthcare Coordinator with experience in coordinating patient care, managing healthcare staff, and streamlining administrative operations in clinical and long-term care settings. Skilled in electronic health records, patient advocacy, and healthcare administration.

Office Assistant at White Plains Hospital (2025-10 – Present)

• Scheduled and confirmed patient appointments using a Practice Management System.
• Verified insurance coverage, patient demographics, and obtained pre-certifications.
• Managed patient records, charts, scanning, and document processing to ensure accuracy and compliance in Epic.
• Coordinated scheduling for procedures, tests, and related services.
• Answered phones, relayed messages, and provided patient information professionally.
• Maintained office systems, files, and ordered supplies and other duties as assigned.
• Collaborated with healthcare teams while adhering to hospital policies, infection control standards, and patient rights

Care Coordinator, Health Homes at Essen Health Medical (2024-10 – 2025-09)

• Built and maintained strong relationships with 50 patients, ensuring consistent communication and support.
• Conducted face-to-face assessments to evaluate healthcare and social needs, providing personalized care recommendations.
• Developed and implemented individualized care plans in collaboration with healthcare providers and caregivers.
• Connected patients to community resources, including housing, transportation, medication reminders, educational courses, and financial support.

Patient Service Representative at Westmed Medical Group (2023-09 – 2024-08)

• Greeted and checked in patients, scheduled appointments, and verified insurance coverage.
• Delivered excellent customer service, answering questions and resolving front desk issues.
• Managed electronic health records to ensure accurate and timely data entry.
• Assisted medical staff in preparing patients and maintaining office flow.

Bachelor of Science in Health Services Administration – Lehman College/CUNY (2023-12)

Associate of Science in Health Science – New York City College of Technology (2021-06)