Office Assistant at White Plains Hospital (2025-10 – Present)
- Scheduled and confirmed patient appointments using a Practice Management System.
- Verified insurance coverage, patient demographics, and obtained pre-certifications.
- Managed patient records, charts, scanning, and document processing to ensure accuracy and compliance in Epic.
- Coordinated scheduling for procedures, tests, and related services.
- Answered phones, relayed messages, and provided patient information professionally.
- Maintained office systems, files, and ordered supplies and other duties as assigned.
- Collaborated with healthcare teams while adhering to hospital policies, infection control standards, and patient rights
Care Coordinator, Health Homes at Essen Health Medical (2024-10 – 2025-09)
- Built and maintained strong relationships with 50 patients, ensuring consistent communication and support.
- Conducted face-to-face assessments to evaluate healthcare and social needs, providing personalized care recommendations.
- Developed and implemented individualized care plans in collaboration with healthcare providers and caregivers.
- Connected patients to community resources, including housing, transportation, medication reminders, educational courses, and financial support.
Patient Service Representative at Westmed Medical Group (2023-09 – 2024-08)
- Greeted and checked in patients, scheduled appointments, and verified insurance coverage.
- Delivered excellent customer service, answering questions and resolving front desk issues.
- Managed electronic health records to ensure accurate and timely data entry.
- Assisted medical staff in preparing patients and maintaining office flow.
