Haylee Dalling

Managed front desk operations, greeting residents, families, and visitors in a professional and friendly manner Answered and directed high-volume phone calls while maintaining a calm and organized environment Scheduled appointments and handled administrative tasks such as filing, data entry, and email communication

Receptionist at Chartwell Carrington Place (2021-02 – 2026-03)

• Managed front desk operations, greeting residents, families, and visitors in a professional and friendly manner
• Answered and directed high-volume phone calls while maintaining a calm and organized environment
• Scheduled appointments and handled administrative tasks such as filing, data entry, and email communication
• Assisted staff and management with daily operations and problem solving
• Maintained confidentiality and handled sensitive information with care

Server at Chartwell Carrington Place (2017-07 – 2021-02)

• Provided friendly and attentive dining service to residents.
• Took orders, served meals, and ensured dietary needs and preferences were followed
• Built positive relationships with residents, creating a warm and welcoming environment
• Worked efficiently during busy meal times while maintaining a high level of care and patience
• Collaborated with kitchen and staff to ensure smooth service

Server at Chartwell Churchill House (2018-04 – 2018-08)

• Delivered quality dining service while prioritizing resident comfort and satisfaction
• Assisted residents with menu choices and accommodated special requests
• Maintained cleanliness and organization of dining areas
• Handled multiple tables and responsibilities in a fast-paced environment
• Provided compassionate and respectful service to seniors

Barista at Starbucks (2019-04 – 2019-11)

• Provided customer service and support in a fast-paced environment.
• Handled transactions, inquiries, and day-to-day responsibilities efficiently
• Built positive relationships with customers and coworkers.

Retail Clerk at Value Village (2017-01 – 2017-04)

• Sorted, organized, and displayed clothing to maintain a clean and appealing sales floor
• Processed donations efficiently and assisted customers with drop-offs
• Operated cash register, handled transactions, and provided customer service
• Made store-wide announcements over the intercom when needed
• Assisted with closing duties, including cleaning, organizing, and securing the store
• Helped customers find items and ensured a positive shopping experience

– Clarence Fulton Secondary School (2012 – 2016)