International operations & coordinator specialist
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I am a seasoned ocean/air import/export coordinator as well as international operations manager currently working with a household goods moving company in their international division.I am interested in any air & ocean import/export position with a viable and progressive company that would be able to be done remotely. If remote work isn’t possible, I would also consider hybrid or full-on-site work if it’s close enough to my home. I have no problem traveling as needed for training, meetings, conferences, and so on.
International | Atlanta, GA
International Logistics & Operations
10/1998 - Current
Decision-making
Company Overview: International Freight Forwarder and domestic agent for Atlas VanLines
Generation of Excel reports and rate matrixes as needed for new RFOs from accounts.
Negotiated rates with domestic and overseas agents, ocean and air carriers,
and LTL and container drayage trucking vendors
Booked air and ocean freight, created AWB and OBL instructions, and submitted documentation for import/export
Tracked shipments, ensured quality assurance practices, and delivered excellent customer service
Recruited, trained, and managed employees on applications and processes
Implemented business strategies to increase revenue and target new markets
Formed and sustained strategic relationships with clients
Set up origin and destination services with qualified vendors within US and overseas.
Delivered positive customer service experiences by implementing effective quality assurance practices
Audit vendor invoices for accuracy, enter and submit for paymentAdvantage Mayflower | Indianapolis, IN
Customer Service Coordinator – Driver
05/1997 - 10/1998
Wheaton Van Lines Headquarters |
Indianapolis, IN
Mail Clerk – Claims Assistant – Claims
Adjuster for COD, Nat'l Account and
10/1992 - 05/1997
Create efficiencies to boost workflow practices
Guided employees on understanding and meeting changing customer needs and expectations
Aided senior leadership during executive decision-making process by generating monthly reports to recommend improvements
Responded to information requests from superiors, providing specific documentation
Responded to information requests from superiors, providing specific documentation
Received relocation files each relocation performed
Intra-state, local, and storage billing
Entering new customer and shipment data into the company database.
Receive claim forms from customers upon shipment deliveries, review and find solutions for repairing or replacing managed items
Provided customer service assistance to customers via phone and email.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Ensured that all customer inquiries were responded to in a timely manner.
Resolved customer complaints or answered customers' questions.
Receive daily incoming mail, stamped it in and distributed to appropriate claims adjuster
Enter each claim into the proprietary system in preparation of review and settlement
Assisted claims adjusters as needed with typing dictated letters and mails out to customers
Reviewing and settling damage and missing claims using rules and guidelines set forth by industry standards
Assigned adjusters for repairs for damaged items
Determined correct party liability and issued subrogations as needed
Lebanon High School | Lebanon, IN
05/1991
Ivy Tech Community College of Indiana | Indianapolis, IN
Some College (No Degree) in Business Management
Ivy Tech Community College of Indiana | Indianapolis, IN
Some College (No Degree) in Paralegal Studies
