Heather Keyes

I have a strong work ethic , people problem solver - with IT support experience and I have passion in IT for learning and growth.

Dedicated IT professional with over two years of hands-on experience in technical support and service desk operations within the State of Ohio’s Office of Information Services (OIS). Known for exceptional problem-solving abilities, strong communication skills, and a relentless commitment to user satisfaction. Adept at navigating complex systems, resolving technical issues efficiently, and delivering outstanding customer service.

Looking to transition from apprenticeship into a permanent Service Desk Technician role where I can continue to contribute and grow.

I have college degree in Business but More hands on experience in IT -