Benchley Benjamin

Information technology graduate with extensive knowledge and excellent attention to detail. Strong technical and communication skills with the ability to solve problems and work well in a team. Fast and flexible learner with the ability to swiftly pick up new ideas and technology. Centered on sustaining and furthering my professional growth in technology.

Roughly 2 to 3 working in IT industry.

TEKsystems Contractor Coral Gables, FL

St. Augustine for Health Sciences Jun-Aug 2023

IT Support

• Troubleshooting: Helping end-users identify and resolve technical issues they encounter with their computers, software, applications, or other IT equipment.
• Imaging computers to Windows 10 & 11.
• Ticket Management: Logging and tracking all user requests and issues in Zen desk.
• Customer Service: Delivering excellent customer service to end-users and customers.
• Remote Support: Assisting users remotely through phone, email, or remote desktop tools to troubleshoot issues.

Help Desk Technician Sep 2022-April 2023

• Conducted remote and onsite technical support for clients by working to identify and resolve issues.
• Monitored and configured client network devices such as routers and switches to ensure optimal network performance.
• Provided excellent customer service by maintaining professional and positive communication with clients, ensuring their satisfaction.

IT Team Dec-Jan 2022

• Deployed over 100+ devices including desktops and laptops, ensuring proper setup and installation. 
• Installed new server rack, managing the physical installation and configuration of servers, switches, and other equipment.
• Installed and configured printers for various departments, ensuring compatibility with existing systems.
• Imagine computers with the necessary software and applications, ensuring uniformity across all devices.
• Installed company software and provided training to end-users on its usage.
• Completed helpdesk tickets, providing technical support to users, and resolving issues in a timely and efficient manner.

4 Bachelor's degree obtained at Miami-Dade College for Computer Information NETWORKING.