Roughly 2 to 3 working in IT industry.
TEKsystems Contractor Coral Gables, FL
St. Augustine for Health Sciences Jun-Aug 2023
IT Support
- Troubleshooting: Helping end-users identify and resolve technical issues they encounter with their computers, software, applications, or other IT equipment.
- Imaging computers to Windows 10 & 11.
- Ticket Management: Logging and tracking all user requests and issues in Zen desk.
- Customer Service: Delivering excellent customer service to end-users and customers.
- Remote Support: Assisting users remotely through phone, email, or remote desktop tools to troubleshoot issues.
Ulltium Consulting Miami, FL
Help Desk Technician Sep 2022-April 2023
- Conducted remote and onsite technical support for clients by working to identify and resolve issues.
- Monitored and configured client network devices such as routers and switches to ensure optimal network performance.
- Provided excellent customer service by maintaining professional and positive communication with clients, ensuring their satisfaction.
Eliptek South BMW (Part Time) Miami, FL
IT Team Dec-Jan 2022
- Deployed over 100+ devices including desktops and laptops, ensuring proper setup and installation.
- Installed new server rack, managing the physical installation and configuration of servers, switches, and other equipment.
- Installed and configured printers for various departments, ensuring compatibility with existing systems.
- Imagine computers with the necessary software and applications, ensuring uniformity across all devices.
- Installed company software and provided training to end-users on its usage.
- Completed helpdesk tickets, providing technical support to users, and resolving issues in a timely and efficient manner.
