Heather MicHeal
Administrative Guru: Office
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About
Highly motivated and detail-oriented professional with over 5 years of experience in customer service and administrative roles, including 4 years in property management, medical administration, and financial oversight. Adept at patient and client interactions, financial analysis, and customer service within healthcare and property management settings.
Committed to ensuring a smooth and efficient process for all patients, fostering positive relationships, and enhancing customer satisfaction while adhering to company values and industry standards.
CORE COMPETENCIES
Financial Analysis & Payment Coordination
Customer Service Excellence & Patient Relations
Insurance Verification & Benefits Coordination
Front Desk Operations & Patient Registration
Payment Arrangements & Financial Applications
Scheduling & Appointment Coordination
HIPAA Compliance & Confidentiality
Cash Handling & Transaction Reconciliation
Electronic Health Records (EHR) System Proficiency
Conflict Resolution & Issue Escalation
Strong Communication & Organizational Skills
Team Collaboration & Cross-Department Coordination
TECHNICAL SKILLS
Property Management Software: Yardi Voyager, [Other Property Management Systems]
Healthcare Management Systems: [Specific Software Used at Ultimate Medical Academy]
Microsoft Office Suite: Outlook, Word, PowerPoint, Proficiency in Excel and endesign
Office Equipment: Fax machine, printer, copier, key track systems,Book Binding ,laminator penny, and digital stamp mailing systems
ADDITIONAL INFORMATION
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Valid Driver’s License with a clean driving record and auto insurance
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Complies with all company policies, health and safety rules, and regulati
Experience
Assistant Property Manager
Centra Colliers Branch Locations | Pasco, Pinellas, and Hillsborough Counties
2020 – Present
Managed daily operations for multiple residential properties, overseeing accounts receivable and rent collection, while ensuring financial accuracy in daily bank deposits and rent rolls.
Provided exceptional customer service, addressing resident concerns, coordinating maintenance requests, and ensuring prompt resolution to foster tenant satisfaction and retention.Conducted financial reporting, including tracking and reviewing leasing activities,delinquent accounts, and preparing monthly statements.
Assisted with payment arrangements, financial documentation, and legal matters such as evictions, ensuring compliance with regulations.Supported new lease signings, renewals, and resident inquiries, ensuring all information was documented and accurately entered into property management systems.Collaborated with internal teams to ensure smooth property operations, assisting with vendor management, staff training, and conflict resolution.
Admission Controller
Ultimate Medical Academy | Tampa, FL
2018 – 2020
Managed patient admission processes, including verifying patient eligibility, processing required documentation, and ensuring compliance with medical facility policies.Coordinated patient registrations, ensuring all necessary information was collected and entered into the system efficiently.Assisted patients with understanding their benefits, payment responsibilities, and available options for financial assistance.Utilized healthcare software to track patient records, ensuring all data was accurately entered and maintained according to HIPAA regulations.Provided superior customer service by answering patient inquiries, resolving issues, and facilitating a seamless admissions experience.Collaborated with internal teams, including medical staff, to ensure a smooth and timely admission process, and followed up on patient status as necessary.Managed appointment scheduling and ensured all patient information was correctly updated in the medical records system.
Leasing - Property Management Assistant
Colliers | Tampa, FL
March 2015 – December 2017
Supported daily operations, focusing on accounts receivable, rent collection, and delinquent accounts, contributing to financial accuracy and efficiency.
Assisted with new leases, move-ins, and renewals, coordinating the leasing process and maintaining strong resident relations.
Contributed to monthly financial report generation, ensuring detailed records of leasing activities, tenant payments, and any financial discrepancies.
Facilitated the preparation of documentation for residents, including lease agreements and move-out notices.Conducted property inspections to ensure compliance with safety and property management standards.
Education
EDUCATION
Bachelor of Arts in Business Management and Accounting
Florida State University | Tallahassee, FL
2011
High School Diploma
Tarpon Springs High School | Tarpon Springs, FL
2005CERTIFICATIONS & LICENSES
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Real Estate License Continuing Education | Tampa School of Real Estate | 2025
Fair Housing, Diversity, and Inclusion Training | 2024
Client Services Specialist Certification | 2023
