Heather Reeder

Compassionate and detail-driven behavioral-health and intake support professional with 7+ years of experience helping individuals in substance use disorder (SUD) and Medication-Assisted Treatment (MAT) programs. Skilled in trauma-informed communication, non-clinical intake, multi-line call handling, patient check-ins, payment collection, and accurate EMR documentation. Known for maintaining calm professionalism during crises and supporting seamless transitions into care.

Committed to improving accessibility and raising the standard of behavioral-health services.

Medical Receptionist at AMS of Delaware (2022-01 – Present)

• Served as the first point of contact for patients seeking SUD and MAT treatment, providing calm, trauma-informed support.
• Managed patient check-ins, verified demographics, updated records, and ensured accurate intake documentation.
• Collected payments, processed transactions, issued receipts, and balanced the cash drawer daily with full accuracy.
• Handled high-volume inbound calls, conducted initial screenings, and gathered essential treatment and insurance information.
• Provided compassionate crisis support, offering grounding techniques and appropriate referrals.
• Maintained strict compliance with HIPAA and 42 CFR Part 2 while documenting patient interactions in EMRs.
• Collaborated with admissions, clinical, and nursing teams to support continuity of care and smooth patient flow.
• Facilitated monthly Art Therapy Groups, fostering emotional expression and connection.
• Recognized for empathy, professionalism, and steady presence during high-stress situations.

Administrative Assistant at New Directions Treatment Services (1998-01 – 2000-01)

• Managed patient charts, intake packets, and confidential documentation for a high-volume MAT program.
• Completed patient check-ins, verified information, and ensured accurate chart updates.
• Collected payments, reconciled daily totals, and maintained balanced cash drawers in a fast-paced clinical setting.
• Coordinated scheduling and communication between clinicians, nurses, and administrative staff.
• Supported clients experiencing withdrawal, anxiety, and uncertainty with empathy and patience.
• Maintained accuracy and organization in high-stress, fast-moving environments.

A.S. in Office Administration – Goldey-Beacom College (08-1993 – 05-1995)