Heaven Austin

Friendly, dependable, and professional customer-service specialist with experience in front desk operations, guest services, membership support, childcare, education, and senior living. Experienced in welcoming people, handling check-ins, answering questions, communicating with families and staff, and creating a positive and organized environment. CPR certified and eager to begin a career in healthcare as a medical receptionist, with a strong interest in learning, developing new skills, and growing within the medical field over time.

Senior Living Staff at River Crest Senior Living (2025-01 – 2026-01)

• Provided professional and compassionate service to residents in a senior living environment.
• Communicated with residents, families, and staff while maintaining a respectful and welcoming environment.
• Followed workplace procedures and supported daily resident-focused operations.

Front Desk / Guest Services at Hilton San Diego (2024-01 – 2025-01)

• Welcomed guests and provided professional front-desk service in a busy hospitality environment.
• Assisted with guest check-in and check-out and responded to questions and service needs.
• Maintained an organized, friendly, and professional front-desk experience.

Childcare Staff at Children's Academy Child Care & Preschool (2022-01 – 2023-01)

• Supervised and supported children in a structured childcare and preschool environment.
• Communicated with families and staff while helping maintain a safe, organized environment.
• Assisted with daily activities, routines, and age-appropriate learning.

Kindergarten Teacher Assistant Intern at Saint Paul Academy (2022-01 – 2023-01)

• Assisted the kindergarten teacher with classroom activities, student support, and daily routines.
• Helped maintain an organized and welcoming learning environment.
• Communicated appropriately with students, teachers, and school staff.

Member Services / Front Desk at Louisville YMCA (2021-01 – 2021-12)

• Checked members and guests in and assisted with creating new memberships.
• Provided friendly customer service and answered questions about YMCA services and facilities.
• Supported daily front-desk operations in a busy community facility.

Swimming Instructor at Louisville YMCA (2021-01 – 2021-12)

• Provided swimming instruction and supervised participants in a safety-focused aquatic environment.
• Communicated clearly with children and families and maintained a professional, encouraging atmosphere.

Diploma – Holy Cross High School (2023)