Heaven Leigh

Efficiently handled cash transactions and accurately processed payments using POS system Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs

Bartender keyholder foh operator - Forgotten Coast Brewing Co. - Mexico Beach, FL

(2024-03 - 2026-02)

• Efficiently handled cash transactions and accurately processed payments using POS system
• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
• Collaborated with management on pricing strategies based on market trends and competitor analysis
• Participated in monthly team meetings to discuss new promotions or menu changes
• Managed opening and closing procedures, ensuring the security of the store and adherence to company policies
• Trained new employees on store operations, product knowledge, and customer service standards
• Maintained accurate cash handling procedures, including register counts and deposits
• Assumed responsibility as key holder during manager's absence, maintaining store operations smoothly

Server, bartender - Longbill's on Cape San Blas - Cape San Blas, FL

(2021-08 - 2024-03)

• Managed a team of 10 servers, providing guidance and support to ensure exceptional customer service
• Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
• Developed and maintained relationships with regular customers, resulting in increased repeat business by 25-50%
• Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Implemented cost-saving measures such as portion control guidelines and inventory management strategies to reduce waste by 25%
• Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
• Cultivated a positive work environment through effective communication, teamwork, and recognition programs
• Served as a liaison between front-of-house staff and management team to address any operational issues or concerns
• Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of-shift reconciliation process
• Spearheaded efforts to improve table turnover rate during peak hours through efficient seating arrangements
• Instituted pre-shift meetings with servers to communicate daily updates
• Collaborated with the kitchen team to ensure accurate and timely delivery of food orders to customers
• Maintained a clean and organized work area, adhering to health and safety regulations at all times

Owner - Beautiful Disaster Cleaning - Panama City, FL

(2008-03 - 2015-06)

Property Management and Short term rental cleaning

Key Holder, Server, Bartender, Promotions - Gulf Coast Wings - Hooter's - Panama City Beach, FL

(2000-01 - 2008-08)

• Managed a team of servers, providing guidance and support to ensure exceptional customer service
• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
• Maintained a clean and organized work area, adhering to health and safety regulations at all times
• Demonstrated exceptional time management skills by efficiently juggling multiple tasks during busy shifts
• Consistently earned 90% positive feedback ratings by establishing rapport with customers
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift

High school or equivalent - Houlka Attendance Center