Heidi Hess

Adaptable operations and customer service professional with a strong track record in fast-paced workflow management, order fulfillment, and client communications. Proven ability to coordinate complex aviation sales orders, streamline warehouse rental processing, and lead daily shift operations. Skilled at cross-departmental coordination, issue resolution, and maintaining accuracy under tight deadlines.

Seasonal Event Coordination & Fulfilment Staff at Montana Party Rentals (05/2026 – 06/2026)

• Coordinated fulfillment tasks across multiple warehouse departments, organizing and prioritizing orders according to deadlines and changing operational needs.
• Maintained accuracy and attention to detail while completing high-volume, deadline-sensitive work and managing multiple orders simultaneously.

Shift Lead Barista at Mazevo Coffee House (10/2025 – 04/2026)

• Led day-to-day operations in a fast-paced, high-volume environment, coordinating team responsibilities while balancing customer needs and competing priorities.
• Independently assessed and resolved routine operational issues, using sound judgment to keep the shift organized and running efficiently.
• Communicated professionally with customers and coworkers, responding to questions and concerns while maintaining a positive and service-focused environment.

Sales Associate at Alaska Gear Company (Formerly Airframes Alaska) (02/2025 – 08/2025)

• Served as a primary point of contact for complex, high-priority aviation orders, assisting customers with aircraft parts, product selection, pricing, availability, and timelines through phone, email, and in-person communication.
• Coordinated with internal departments (such as purchasing, manufacturing, etc.) to confirm product availability, resolve order needs, and keep orders moving accurately through fulfillment and logistics.
• Managed multiple time-sensitive customer orders from initial request through completion, providing clear follow-up and status updates while maintaining positive customer relationships.

Linen Room Employee at Special Events (08/2022 – 05/2023)

• Independently managed high-volume rental processing, prioritizing washing, pressing, packing, inventory, and organization of linens and other rental items to meet deadlines and keep orders moving efficiently.
• Coordinated with delivery staff to ensure orders were ready and complete, assisting with deliveries when needed; developed organized workflows to balance multiple tasks, maintain accuracy, and keep pace during busy periods.

Environmental Design – Montana State University (08/2025 – 05/2026)

Mechanical Engineering – Colorado School of Mines (08/2024 – 12/2024)