Helen Ellis

Compassionate Certified Nursing Assistant (CNA) with hands-on experience providing patient-centered care and assisting with activities of daily living. Experienced in promoting patient dignity and independence, maintaining HIPAA compliance, documenting care, following infection-control procedures, and working collaboratively with nursing staff. Additional healthcare experience in laboratory processing and phlebotomy, with strong attention to detail, communication, and patient safety.

Laboratory Processor / Phlebotomist - Mosaic Life Care - Saint Joseph, MO

(2025-07 - 2026-06)

• Collected and processed patient specimens according to established laboratory procedures.
• Verified patient information and specimen identification to promote accuracy and patient safety.
• Transported specimens to designated laboratory departments for testing.
• Assisted with patient flow and provided professional, compassionate patient service.
• Maintained HIPAA compliance and confidentiality when handling patient information.
• Worked efficiently in a fast-paced healthcare environment while maintaining accuracy and attention to detail.

Certified Nursing Assistant - Saint Joseph Chateau - Saint Joseph, MO

(2024-10 - 2025-05)

• Assisted residents with activities of daily living while promoting independence, dignity, comfort, and safety.
• Provided compassionate, patient-centered care based on individual resident needs.
• Monitored and reported changes in residents' conditions to nursing staff.
• Documented patient care accurately while maintaining confidentiality and HIPAA compliance.
• Followed infection-control, safety, and facility procedures.
• Collaborated with nursing staff to support quality care and resident well-being.

Manager - McDonald's - Saint Joseph, MO

(2017-06 - 2022-07)

• Led daily operations and supervised staff in a fast-paced environment.
• Trained and mentored employees while maintaining performance and service standards.
• Resolved customer concerns professionally and efficiently.
• Managed workflow, staffing responsibilities, and daily operational priorities.
• Developed strong leadership, communication, teamwork, and problem-solving skills.

GED - Saint Joseph Youth Alliance (2021-06)