Helen Milan

I consider myself to be reliable, pro-active & dedicated individual, able to consistently deliver high quality professional results in a timely manner. My experience is focused on HR functions, customer-facing areas of healthcare business and administrative-financial support, Including Compliance KPI. ALL roles have required me to manage highly confidential information.

I am a strong team player with proven organizational abilities and reliable interpersonal and business communication skills, fluent in 5 foreign languages (including Polish, Ukrainian, Russian, French) people person, great listener and speaker, and can work very effectively under pressure and maintaining a positive approach to any challenging situation at work.

PROFESSIONAL EXPERIENCE

 Village Care Max Health Insurance Provider – Customer Service Specialist 11/19/2023 – Current (Remote job)

❖ Handling all calls from the multi culture Members in 5 languages & answering questions for Members & Providers

❖ Achieving the highest ranking as a Team Leader for best performance & the maximum number of calls per day

❖ Getting Awards & Endorsement with complimentary calls to Supervisor for patience & integrity

❖ Dealing with escalations with all difficult clients by using innovative ways in order to get the positive results

❖ Accessing Transportation Services with Sentry /MAS portal prism and Medical Supply Companies

❖ Data Entry for Authorizations and f/up for the approval to Care Managers

❖ Assisting Members in accessing all necessary covered & non-covered services in conjunction with plan of care

❖ Interacting with Home Care Agencies & Seniors Day Care Centers with all updates in the inquired documents

❖ Performing Appeals and other Claims documents per Member’s request

❖ Updating all Demographic info and arrange appointments with PCP and other Health Care Provider Services

Help From The Heart Home Care Agency-HR Manager 06/01/ 2023- 11/18/2023

❖ Involved with recruitment process; Conducting Interviews; Assist with onboarding procedures

❖ Conducting employee evaluations

❖ Completing new employee background check ❖ Reviewing Authorizations from Insurance

❖ Maintaining employee records

❖ Checking Employment references

❖ Attends & participate in employee disciplinary actions, terminations & investigations

New Century Home Care - HR Staff Manager March 2023 – May 2023

❖ Responsible for documentation verification & credentialing function

❖ Directed work & led team of 8 HR Associates❖ Led HHA Hiring & Orientation/In-Service functions

❖ Maintains company systems, logs, rosters, and mailing lists

❖ Creates past due annual physical reports and files as directed; in-service compliance reports

❖ Ran HIPAA & Corporate Compliance Orientation/Onboarding classes for new employees / training

❖ Matched HHA to appropriate cases to ensure optimal Care Plans

❖ Participates in agency CQI Activities

❖ Maintain Registry Certificates through DOH login

❖ Managed & scheduling appointments through IdentGO for fingerprints

❖ Investigates I-9 documents and resolves personnel issues and complaints. Reports issues to DPS

❖ Participates in all Hiring and application processes, Audits completed for HHA file prior to Hiring and Terminating employees

❖ Collaborated with team members from the Intake Department on translating paperwork tasks in foreign language.

City Choice Home Care Services, Inc. Sept. 2020 – March 2023- HR Assistant Manager

❖ Researched, recruited, staffed, onboarded, and trained new company hires according to the needs of company budget

❖ Ensured compliance of company directives, regulatory concerns, health assessments & safety protocols

❖ Identified & solved DOH Criminal background related issues & CHRC submission.

❖ Administered & processed paperwork related to new hires, job candidates, employment interviews & complaints, and pre-employment tests

❖ Managed company benefits packages, corporate events, and team building meetings

❖ Mentored new recruits, conducting with new employee orientation

❖ Explained & introduced the PFL, FMLA & Disability issues to new hires

❖ Facilitated timely responses by email/fax to other agencies regarding employment verification

❖ Supervised and audit all team member employment files to ensure all Core Signature standards are maintained

Artra Dimensions, Inc. - Art Gallery, Sept. 2011 – August 2020 - Bookkeeper

❖ Managed A/R and A/P. Performed all administration activities to ensure smooth running of the gallery, internal and external liaison

❖ Created and maintained annual budgets and ensured optimal cash planning in terms of performance vs. budget

❖ Managed and reconciled inventory database - created exec type reports for easier review of status

❖ Maintained client lists and worked to ensure comprehensive updates to drive better event attendance

French Lyceum of Kennedy - Private school in Manhattan, NYC. April 2010 – August 2011-Tuition Administrator

❖ Managed VIP program for embassies, missions, and UN reps with regards to tuition payment planning and Q&A

❖ Managed cash management functions with accounts payable and accounts receivable

WCH Service Bureau– Medical and Home Health Care Agency October 2009 - March 2010 – Executive Assistant

❖ Support and coordinate all board and senior company management meetings-preparation of all materials, coordination of all meeting activities, travel schedules, etc. ❖ Managed team members activities and workload - review senior managers' account reports, verify documentation support, communicate with insurance agencies and submit reimbursement. Achieved minimal error rates and faster reimbursement.

❖ Designed training programs to improve efficiency and workload balancing

❖ Maintain department equipment: fax machines, scanners, copiers, printers, shredders, etc. Responsible for all office supplies - generated 20% savings over the course of a year

❖ Employed language skills to translate business letters from foreign to English and vice versa

❖ Edited company newsletter and distributed to clients and partners

 Bodum, Inc. April 2008- Sept 2009 - Senior Accounting Services Specialist

❖ Worked with clients to professionally resolve all issues through appropriate channels.

❖ Initiated monthly accruals: prepared journal entries and schedules to support monthly close

❖ Performed audit, coding, editing and ledger posting

❖ Reviewed financial analysis of accounts receivable

❖ Worked as interpreter for meetings with Danish-based HQ and other overseas departments

Intralinks, Inc. July 2005 - March 2008 - Sr. Accounts Receivable/Collections Supervisor

❖ Key member of the team responsible for managing international accounts receivable balances

❖ Designed specific processes and planning for the portfolio of accounts/countries to drive better results and collections activity

❖ On the basis of personal efficiency, the role was expanded to handle wider areas of A/R and billing help desk - requiring multiple interfaces with clients and internal customers to solve issues

❖ Key interface between A/R team and G/L on accounting issues

❖ Performed ongoing bad debt analysis. Worked with 3rd parties to resolve difficult accounts

❖ Worked with CFO on specific projects - dealt with planning and coordination activities.

❖ Responsible for training new team members/temps – standard work and ad hoc projects iVillage.com, Inc. January 1996 - November 2005 – AR / Collections Specialist ❖ Responsible for analyzing customer credit history (D&B ratings and reference checks) and monitoring A/R collection status

❖ Improved timing and accuracy of billing process through practical process

❖ Re-organized Completed DSO’s by consistent follow-up and enforcement of A/R rules across client base

Healthcare Data Security, Privacy, and Compliance, Johns Hopkins University - 11/15/2024 Human Resources Analytics Course Certificate, University of California in Irvine - 07/09/2023 Researcher Management and Leadership Training Certificate, University of Colorado, - 07/04/2023 M.S. in French literature, Lviv State University B.A. in Musical Education, Lviv Music College