Helen Tamburello

Highly organized professional with 10+ years of experience in customer service, dispatch, and administrative support, adept at managing high-volume inbound interactions and intricate recordkeeping systems. Proven ability to utilize computer applications, navigate CAD systems, and maintain 99% data accuracy. Skilled in process adherence, active listening, and efficient workflow management.

Eager to leverage comprehensive operational support skills to enhance customer service initiatives and hybrid operations at B.

Braun

Medical.

Independent Contractor - AESTHETIC & WELLNESS CARE

• Managed high-volume inbound interactions for wellness and aesthetic service inquiries through virtual platforms.
• Utilized computer applications to oversee product orders, inventory management, and appointment scheduling systems.
• Executed detailed processes for client intake, recordkeeping, and follow-up communications to ensure service accuracy.
• Provided personalized support through active listening, building rapport, and effectively addressing client needs.

Assignment Receiving Dispatcher - FIRE DEPARTMENT OF NEW YORK (FDNY)

(2009-10 - 2013-04)

• Managed urgent inbound interactions for emergency dispatch operations, ensuring swift responses to urban service requests.
• Utilized computer applications and CAD systems to log and process data with a 99% accuracy rate.
• Adhered strictly to departmental protocols for emergency call classification through detailed procedural compliance.
• Maintained rigorous accountability to schedules in a high-pressure communications center operating 24/7.

Emergency Medical Technician / Dispatcher - FIRE DEPARTMENT OF NEW YORK (FDNY)

(2005-05 - 2013-04)

• Delivered high-quality customer service through active listening and effective information gathering during emergency 911 calls.
• Facilitated communication between external agencies and field units, serving as the primary resource deployment link.
• Managed documentation and reporting requirements, ensuring compliance with strict department-mandated processes.
• Navigated computer applications to monitor patient status and provide real-time updates to dispatch command.

Medical Assistant / Office Assistant / Receptionist - PRIVATE MEDICAL PRACTICES

(2004-01 - 2012-01)

• Handled inbound interactions for patient scheduling, insurance verification, and inquiry management.
• Utilized computer applications for billing, data entry, and maintenance of electronic health records.
• Followed detailed processes for HIPAA compliance and front-desk operational standards.
• Delivered consistent customer support to ensure efficient clinic workflow and enhance patient satisfaction.

Surgical Technician / Patient Care Technician - RICHMOND UNIVERSITY MEDICAL CENTER

(2004-02 - 2011-08)

• Executed detailed processes for room preparation, sterile supply management, and patient safety checks.
• Engaged with patients empathetically, actively assisting them through critical care experiences.
• Supported surgical teams by navigating information systems to confirm pre-operative requirements and procedural history.
• Provided reliable assistance to the clinical team, demonstrating accountability to surgical schedules and team objectives.

Health Sciences - COLLEGE OF STATEN ISLAND