CarolLynne Ms

Friendly, reliable customer service professional with extensive experience in retail, returns, problem-solving, and fast-paced service environments. Strong communication skills, a positive attitude, and a consistent focus on customer satisfaction.

Training Lead / Customer Support at BIG LOTS (2014-01 – 2024-12)

Customer Service Professional

• Assisted customers with returns, troubleshooting, and product questions.
• Helped customers locate and purchase items, including store-to-store searches.
• Supported employee training to improve service quality.
• Performed POS transactions, damaged goods processing, and inventory tasks.

Customer Service Associate at WALMART (2007-01 – 2014-12)

• Provided courteous, efficient service to customers.
• Resolved concerns using strong communication and problem-solving skills.
• Offering product recommendations and maintaining a welcoming environment.

Customer Service & Food Service Worker at Food Service

14 years

• Took orders, served customers, and handled complaints professionally.
• Performed cashier duties accurately in a fast-paced setting.
• Trained new employees on service expectations and food safety.