Henry Menendez

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure.

Experience in system monitoring and supervising of large-scale computer

● 24/7 support of JobTrac & AutoSys monitoring for any failed jobs;

● Providing Level 1 support for production incidents, and following process and procedures to resolve incidents, application monitoring, and Network & infrastructure monitoring.

● Nearly 20+ years in Network Operations / Application support experience and

Mainframe Console/Jobtrac

● ,CAPRS,SSC,OPSS,Cartrige tape drives, Virtual tape drives systems automate cartridge systems, DASD direct access storage systems, CPU’s Also experience on the Mainframe side: JCL, Jes2 and Jes3,IPL’s,IML’s.

● ensured that all assigned Operations Center's desktop/Laptops, computers are 100%

compliant. I have supported Tech refreshes and upgrades of all desktops on both sites

(Herndon and Reston 2) and completed successfully the upgraded. ● Perform inventories of IT equipment received for the command center repair asset status reports, issues list, and transfer requests.

● Maintain reports, lists, requests, tasks inventory for PC hardware cables and also update

SharePoint.

● Volunteer for meetings, project meetings, conference calls, and related training.

● Modify and update the status of existing equipment PC’s assets for the group managers.

Education: Some college / architect high school diploma