Henry Warner
Tier 1 Help Desk, Contractor for Actionet
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About
The IT world has always been a passion of mine, and I envision my career in this field. I have a lot of experience in all of the physical hardware of a personal computer, along with server-grade machines. This position is very appealing to me, as it seems like a great match for my experience, interests and energy.
Experience
Tier 1 Help Desk, Contractor for Actionet - United States Naval War College - Newport RI
(2025-05)
- Aided over 500 end users at the College with their day-to-day technology needs, assisting in their lectures, classes and assignments with the utmost professionalism
- Hold a Top Secret level clearance, an extensive background check with multiple trainings on how to safely handle sensitive data
- Worked through many extensive technological issues on multiple Department of Defense networks, for multiple branches of the United States military
- Worked with Cisco Meraki, Microsoft Exchange, VMWare, and many other network and program systems. I am proficient in basic Linux operating systems, such as Red Hat and Ubuntu
Gardener - Samantha J Gibson Gardens - Vineyard Haven MA
(2022-03)
- Managed multiple client garden and landscape projects simultaneously, ensuring high-quality outcomes aligned with client expectations and company standards
- Communicated regularly with clients to better understand their needs and maintained a consistent high-end aesthetic; required professionalism, flexibility and attention to detail.
Head Chef/Cove Manager - Little House Restaurant/The Cove - Vineyard Haven, MA
(2020-06 - 2022-03)
- Management of all aspects of workflow in a fast paced environment
- Assisted in scheduling and managing team assignments to ensure coverage and efficiency
- Responsible for facilities management and maintenance
- Participated in inventory management, scheduled staff shifts, managed the kitchen line, communicated closely with supervisor to keep things running optimally
Computer Builder and Technician - Self-employed
I build and modify computers in my home office. I personally troubleshoot and repair hardware and manage software for family, friends and extended community.
Education
High School Diploma - Martha's Vineyard High School (2020-06)
CompTIA A+ Certification (In Progress) - Information Technology - CompTIA (2024 - 2026)
