Oloruntoba Adeoti

IT Support professional with 5+ years of experience delivering Tier 1/Tier 2 Help Desk, Service Desk, and Desktop Support across Windows 10/11 and Microsoft 365 environments. Skilled in troubleshooting hardware, software, printer, VPN, and network issues; managing user accounts, password resets, and permissions in Active Directory/Azure AD; and supporting end users via phone, email, chat, and remote desktop tools. Experienced with ITSM ticketing platforms (ServiceNow, Jira, Zendesk), ITIL best practices, Intune, SCCM, and remote collaboration platforms (Zoom, Microsoft Teams, Webex), consistently meeting SLA targets while delivering professional, customer-focused support in fully remote and onsite environments.

Executive Desktop Support Analyst - Corebridge Financial - Jersey City, NJ

(2025-01)

• Provide Tier 1/Tier 2 white-glove technical support to C-suite executives, board members, and senior financial leadership via phone, in person, and remote desktop tools
• Troubleshoot and resolve hardware, software, printer, and network issues across Windows, macOS, iOS, and Android platforms, meeting strict SLA targets
• Deliver real-time A/V and video conferencing support (Zoom, Microsoft Teams, Webex) for executive calls, meetings, and presentations
• Configure and maintain executive IT equipment, including high-performance workstations, terminals, and financial data feeds
• Enforce cybersecurity and data protection protocols, including encryption and multi-factor authentication (MFA), in line with compliance requirements
• Manage onboarding/offboarding for executives, provisioning accounts, permissions, and mobile devices in Active Directory/Azure AD
• Participate in internal audits, compliance reporting, and IT security reviews related to executive systems and access
• Support VIP travel and remote work by ensuring executives have secure, reliable IT solutions worldwide

IT Business Transformation / Managed Service Provider - Ferrero - Parsippany, NJ

(2023-08 - 2025-01)

• Delivered Tier 1/Tier 2 Help Desk support, managing systems and process integration programs that improved operational efficiency for end users
• Operated an onsite IT service desk, resolving urgent user tickets and documenting incidents and resolutions in ServiceNow
• Configured and supported user workstations, printers, and office network setup
• Automated employee onboarding/offboarding workflows using ServiceNow, improving operational turnaround time
• Administered user accounts and permissions in Active Directory, maintaining secure user infrastructure
• Managed user MFA and domain credential resets, unlocks, and setups
• Supported Audio/Video conferencing devices and software for board meetings
• Conducted analysis of critical infrastructure to identify and mitigate security vulnerabilities
• Managed global machine inventory across multiple locations via ServiceNow, ensuring seamless deployment of imaged machines

Onsite Support Technician - Upfield - Hackensack, NJ

(2023-01 - 2023-08)

• Provided Tier 1/Tier 2 desktop support, managing machine upkeep and inventory for company users
• Performed break/fix repair across multiple operating systems and user devices
• Imaged and deployed new user devices, ensuring standardized software installation
• Operated a one-stop IT support kiosk, resolving end-user hardware and software issues
• Coordinated with international support teams to escalate and resolve complex technical issues
• Set up Audio/Video conferencing and orchestrated executive meetings using multiple collaboration platforms
• Streamlined and developed local processes for auditing inventory and IT equipment

Deskside Support Technician - Bobst - Parsippany, NJ

(2022-02 - 2022-12)

• Provided Tier 1/Tier 2 desktop and deskside support across multiple operating systems, tools, and applications
• Disconnected and reconnected desktops and peripherals to support office moves
• Documented troubleshooting steps and corrective actions in the IT ticketing system
• Diagnosed and resolved issues with user electronic devices, responding to inquiries via phone and in person
• Imaged and re-imaged employee devices, and tested new software/hardware prior to deployment
• Installed and configured new operating systems, applications, and workstation hardware for employees
• Installed, configured, and maintained computer systems and network connections

Onsite Support Technician - Solidia - Piscataway, NJ

(2021-05 - 2022-02)

• Monitored operational and security procedures for networked computers and systems administration functions
• Installed cabling, wireless routers, access points, and telephone systems for data communications networks
• Managed IT closet, cable patching, and physical network infrastructure for a warehouse site
• Deployed and migrated employee devices, providing live and deskside support onsite
• Managed IT tickets for the site and escalated issues to the appropriate departments
• Diagnosed and resolved hardware, software, and network problems, replacing defective components
• Provided hardware support for PCs, Macs, printers, networks, and mobile devices
• Performed tracing and patching operations for copper networks, and collaborated with providers/data centers to resolve faults

Bachelor of Science - Computer Science - Kean University (2016-06)

Associate - Computer Science - Essex County College (2014-06)