Hermann Singh

Licensed Property & Casualty professional with experience in insurance policy management, claims coordination, and coverage analysis. Strong background in commercial auto and liability policies with hands-on experience managing claims from first notice of loss through resolution. Skilled in documentation, investigation support, and client communication. Recognized for professionalism, analytical thinking, and ability to handle matters with empathy and efficiency.

Commercial Insurance Account Manager - PMJ Insurance Services - Anaheim, CA

(2025-08)

• Manage and support commercial claims including Commercial Auto, General Liability, Workers' Compensation, and Property claims.
• Review policies to determine coverage applicability, limits, exclusions, and liability considerations.
• Serve as primary point of contact for clients during the claims process, providing updates, explaining coverage and ensuring clear communication.
• Gather documentation including accident reports, statements, loss details, and supporting records to assist carriers in claim investigation and evaluation.
• Monitor claim progress, follow up with adjusters, and advocate for timely resolution on behalf of clients.
• Maintain detailed and accurate documentation within the Agency Management System.
• Assist clients in understanding deductibles, liability exposure, and settlement outcomes.
• Maintain over 98% client retention through professional handling of claims.

Customer Experience Lead - All Choice Realty - Van Nuys, CA

(2024-09 - 2025-08)

• Managed client matters requiring investigative review, documentation analysis, and resolution coordination.
• Acted as a liaison between multiple stakeholders to ensure accurate communication and timely resolution of disputes.
• Maintained a 97% client retention rate by fostering trust, delivering consistent support, and building long-term client relationships.

Customer Experience Agent - A-MAX Insurance - Downey, CA

(2024-03 - 2024-09)

• Assessed customer insurance needs and explained auto policy coverages, deductibles, liability limits, and exclusions.
• Reviewed risk exposure and recommended appropriate coverage solutions.
• Documented policy changes and client communications in agency systems.

Customer Experience Specialist - Lone Star Insurance & Marketing - Northridge, CA

(2015-02 - 2023-12)

• Served as primary contact for policy servicing, billing disputes, and coverage clarification.
• Investigated and resolved customer concerns requiring policy review.
• Advised customers on renewals, updates, and policy changes.
• Implemented payment plans to resolve outstanding balances and streamline receivables.

Associate's Degree - Business Administration - Pierce College