Heron Benavides

Experienced sales professional with 8 years of retail and customer service experience. Strong skills in communicating with customers, understanding what they need, and helping them choose the right products. Comfortable building trust with clients, and creating a positive and memorable experience in fast-paced retail environments.

Retail Sales Specialist at Bicitekka (2021-05 – Present)

Provide personalized sales guidance to customers purchasing bicycles, components, accessories, and cycling equipment, including MTB, road, and gravel bikes. Offer product recommendations based on riding style, goals, terrain, and budget. Maintain strong customer relationships through excellent service, technical support, and post-sale follow-up. Support daily store operations including merchandising, inventory management, and order processing.

Assistant Manager at Footlocker (2018-03 – 2019-03)

Supported daily store operations including customer service, inventory management, loss prevention, and opening/closing procedures. Assisted management with team coordination and store performance tasks.

Sales associate at Footlocker (2016-09 – 2018-03)

Assisted customers with product selection, achieved sales goals, and maintained store cleanliness and organization.

Retail Sales Worker at Aramark at AT&T Center Spurs Fan Shop (2016-04 – 2016-10)

Supported store presentation standards and assisted customers with product needs on the sales floor.

Digital Communications and Media/Multimedia – Northwest Vista College (2016)