Otto Garvens

Technical sales and customer-service professional with hands-on experience building and configuring six custom PCs, troubleshooting Windows and UEFI/BIOS, and configuring home and small-business networks. Generated $100K+ in roofing sales from leads and personally managed approximately $37K in sales. Completed 59 credit hours of engineering and computer science coursework at Texas A&M University.

Background includes B2B customer support, cost estimating, retail fulfillment, vendor coordination, and high-volume service.

Canyon's Grille Line Cook at Omni Hotels - Barton Creek Resort (2025-10 – Present)

• Work accurately in a fast-paced scratch-kitchen environment requiring constant communication, prioritization, and teamwork during high-volume service.

Germania Club Buffet Line Cook at The Moody Center (2024-05 – 2025-10)

• Supported premium event service for up to 500 guests while maintaining timing, product availability, quality, and professional standards.

Operational Assistant at Rolltechs Specialty Vehicles (2023-01 – 2024-01)

• Prepared customer cost estimates in JobTrak, supported vendor sourcing, and coordinated requirements and pricing for operational projects.
• Developed operational documentation and fabrication standards to improve consistency and day-to-day execution.

Restaurant Host / Service Assistant at Fleming's Prime Steakhouse & Wine Bar (2021-12 – 2023-01)

• Provided high-volume customer service by greeting guests, answering phones and questions, managing reservations, and coordinating with servers.

Customer Relations Associate at Electro-Coatings of California (2020-12 – 2021-12)

• Converted customer purchase orders into internal work orders with job instructions and expected cost plans; generated cost estimates used to bid jobs.
• Handled customer calls, order confirmations, and questions while coordinating information with operations and vendors.

Online Order Fulfillment Associate at The Home Depot (2020-05 – 2020-08)

• Fulfilled timed online orders, staged merchandise for pickup/delivery, and assisted customers with order pickup and safe loading.

Roofing Sales & Lead Generation at Cardinale Construction / Cornerstone Construction (2019-08 – 2020-10)

• Prospected customers through door-to-door outreach, marketing calls, and email; generated leads resulting in more than $100,000 in sales.
• Personally managed approximately $37,000 in roofing sales while working concurrently with the two construction companies.

Engineering and Computer Science Coursework – Texas A&M University