Hicham Idrissi

Motivated and adaptable professional with strong experience in customer support, technical support, web development, and social media management. Skilled in handling client inquiries, diagnosing technical issues, managing websites, creating digital content, and improving customer satisfaction. Seeking a remote position to apply my multidisciplinary skills and support business growth.

Customer & Technical Support Specialist

• Provided comprehensive customer support via email, chat, and social media.
• Diagnosed and resolved technical issues for websites and mobile apps.
• Managed support tickets, maintaining fast response times.
• Improved customer satisfaction and retention rates.

Web Developer & Web Manager

• Built, customized, and maintained WordPress websites.
• Optimized site performance, security, and UI/UX.
• Managed domains, hosting configurations, and plugin integrations.
• Delivered tailored technical solutions to diverse clients.

Social Media Manager

• Created content strategies for Instagram, Facebook, and TikTok.
• Increased engagement and led campaigns for brand visibility.
• Designed posts and ads while monitoring analytics performance.

Diploma in Web Development & IT Support