Hillary Locke

Analytical, detail-oriented, and creative professional with a track record of success in handling complex loan portfolios, quality assurance, technical support, client services and process improvements. Knowledge of federal and state regulations related to the financial sector, and impressive written and organizational skills. Success in working autonomously and as a member of a team to solve problems, identify opportunities for increased efficiency, and enhance the client experience.

I have worked in the world of banking in almost every aspect from customer service to the back office since 2016. My current role is Senior Commercial Loan Servicing Specialist at North Easton Savings Bank. My previous role was Commercial Loan Servicing Specialist at Rockland Trust Bank.

I have experience in customer service as a bank teller, relationship banker, and as a contact center representative. In these roles, I earned many accolades for my superior customer service skills. I also have experience as a Help Desk Specialist in the IT department of a local credit union so I understand the background of banking applications as well as the front end usage.

I earned a degree in Communication Disorders from Bridgewater State University and graduated with honors. My educational experience helped me hone my skills at writing reports, which has assisted me throughout my career.