Hillary Plummer

Remote-focused Patient Scheduler and Healthcare Administrator with extensive experience managing high-volume calls, coordinating appointments, verifying insurance, and maintaining electronic health records. Proven ability to work independently in virtual environments while delivering accurate, compassionate patient service. Skilled in EHR systems, referral queues, prior authorizations, and calendar optimization while maintaining strict HIPAA compliance.

Office Manager - Toftrees Family Medicine - State College, PA

(2019-01 - 2024-12)

• Scheduled and coordinated patient appointments while managing multi-provider calendars.
• Handled high-volume inbound and outbound patient calls with professional phone etiquette.
• Verified insurance and corrected denied claims to support revenue cycle accuracy.
• Completed specialty medication prior authorizations and referral workflows.
• Maintained accurate documentation in MEDENT EHR while ensuring HIPAA compliance.
• Trained staff on scheduling software, policies, and remote-style workflows.

Medical Assistant - SunPointe Health - State College, PA

(2021-01 - 2022-12)

• Triaged patient concerns and coordinated appointment scheduling.
• Updated EHR documentation for accuracy and compliance.
• Submitted medication prior authorizations and supported provider workflows.
• Supported patient communication and virtual coordination needs.

Facility Secretary - Phoenix Rehabilitation - Pinecroft, PA

(2018-01 - 2019-12)

• Scheduled patient appointments and managed front-desk and phone operations.
• Completed intake paperwork and supported billing and insurance processes.
• Served as primary scheduling contact for patients and staff.

Certified Medical Assistant - Greater Altoona Career & Technology Center